Customer Care Specialist - Seasonal

Lids; Indianapolis (IN); Presencial; USD 19.000 - 25.000; Tempo parcial

Resumo da vaga

Lids Sports Group seeks a Customer Care Specialist for a seasonal role from November through January. You will assist customers primarily by email and serve as the link between field teams and the corporate office.

The role requires a strong focus on timely, accurate communication and adherence to company guidelines. The position emphasizes independent work, excellent written/verbal communication, and proficiency with Microsoft Office.

Qualificações

• High school diploma required.
• Proven ability to work independently with minimal supervision.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite.

Responsabilidades

• Serve as Customer Care representative, resolving inquiries primarily via email.
• Maintain customer portals and inboxes, ensuring timely responses.
• Collaborate with team to meet response goals and deadlines.
• Coordinate communications from corporate office to customers and field associates.
• Support adherence to company policies and maintain attendance.

Conhecimentos

Interpersonal skills

Written communication

Verbal communication

Independent work

Team collaboration

Thrives in fast-paced environment

Formação

High school diploma

Ferramentas

Microsoft Office Suite

Descrição da vaga

• Location 7676 Interactive Way,Indianapolis, IN, 46278,United States
• Job Category Corporate
• Employee Type Seasonal

Customer Care Specialist (Seasonal)

About Our Company

At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.

From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams — in style.

Position Summary

The Customer Care Specialist will work directly with customers, providing support primarily via email. This role will also serve as a liaison between the field team and the corporate office. The Customer Care Specialist is responsible for providing timely and accurate communication to our valued customers and employees at all levels of the company. This is a seasonal position expected to run from November through January.

Principal Duties and Responsibilities

• Serve as a Customer Care representative by resolving customer inquiries and concerns primarily via email.
• Maintain customer communication portals and inboxes to ensure responses are provided within designated timeframes. Collaborate with other Customer Care team members to ensure response goals are met.
• Send communications from the corporate office to customers and field associates regarding in-store complaints.
• Meet or exceed daily customer interaction goals established by the manager.
• Manage, maintain, and organize all customer care tools and internal tracking databases.
• Partner with internal departments to resolve customer care issues.
• Support and adhere to all company policies, procedures, and guidelines.
• Maintain an excellent attendance record.
• Perform other duties as assigned.

Job Required Knowledge and Skills

• High school diploma required.
• Proven ability to work independently with minimal supervision while also contributing as a collaborative team member.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to thrive in a fast-paced work environment.

Physical Demands & Requirements

• Ability to operate a computer and work with digital systems for extended periods.
• Ability to communicate verbally and visually with internal teams and stakeholders.
• Ability to work in an office or remote environment with frequent task deadlines.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. For inquiries related to reasonable accommodations, please contact [e-mail]
• On-site office work environment.
• Standard business hours from 8 a.m. – 5 p.m.; flexibility may be available upon request.

ADDITIONAL INFORMATION

Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants

In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records.

Need Accessibility Assistance?

Applicants who require accessibility assistance to submit an employment application may email [e-mail]. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.