Customer Care Specialist – Safe Child Mobility

Britax Child Safety; Charlotte (NC); On-site; USD 42,000 - 44,000; Full time

Job summary

Britax Child Safety is seeking a Consumer Service Representative to support consumers with sales, warranty, recalls, and product questions. The role involves answering calls and emails, resolving inquiries, and delivering high-quality service in a fast-paced environment.

Responsibilities include processing sales orders, managing warranty cases, and staying updated on product knowledge. Training and development are provided to enhance customer interactions and product understanding.

Qualifications

• Knowledge base navigation and basic product knowledge are essential.
• Experience with inventory lookup and sales order/warranty processing is required.
• Excellent phone and email communication skills are expected.

Responsibilities

• Provide service via phone and email during consumer communications.
• Assist with sales, warranty, recall, and product support.
• Participate in training and education programs related to the role.
• Handle multiple tasks in a fast-paced environment.
• Support team members and complete special projects as assigned.

Skills

Knowledge base navigation

Basic product knowledge

Inventory lookup

Sales order processing

Warranty case processing

Phone and email inquiries

Tools

GoToAssist

AX 2012

Job description

Britax Child Safety is seeking a Consumer Service Representative to support consumers with sales, warranty, recalls, and product questions. The role involves answering calls and emails, resolving inquiries, and delivering high-quality service in a fast-paced environment.

Responsibilities include processing sales orders, managing warranty cases, and staying updated on product knowledge. Training and development are provided to enhance customer interactions and product understanding.