Customer Care Specialist I - onsite, Columbus - Bilingual Spanish highly preferred

Synovus; Columbus (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Customer Care Specialist I in Columbus, where you will play a vital role in ensuring customer satisfaction. This entry-level, full-time position offers the opportunity to engage with customers, resolve their inquiries, and promote products and services. With a focus on continuous improvement and customer experience, you will thrive in a supportive environment that values communication and conflict resolution skills. If you are eager to grow your career in a dynamic setting, this role is perfect for you.

Qualifications

• Strong communication and conflict resolution skills are essential.
• Proficiency in Microsoft Office is required.

Responsibilities

• Respond to customer inquiries and resolve issues courteously.
• Document interactions accurately using internal systems.
• Continuously improve product knowledge through training.

Skills

Communication Skills

Conflict Resolution

Telephone Etiquette

Microsoft Office Proficiency

Education

High School Diploma or Equivalent

Job description

Customer Care Specialist I - onsite, Columbus - Bilingual Spanish highly preferred

Join us at Synovus as a Customer Care Specialist I in Columbus. We are looking for a professional to respond to customer inquiries via phone, email, and internet, ensuring satisfaction and retention. The role involves resolving issues, providing accurate product information, and identifying referral opportunities, all while exercising good judgment and maintaining a high level of customer service.

Key Responsibilities:

• Respond to and resolve customer inquiries in a courteous manner.
• Assist customers with requests, discrepancies, and account issues; escalate complex cases.
• Own the customer experience, taking immediate action to resolve issues.
• Research account activity and perform account maintenance.
• Document interactions accurately using internal systems.
• Identify opportunities to deepen customer relationships and promote products/services.
• Stay updated on policies, products, and procedures, and incorporate changes into daily work.
• Continuously improve product knowledge through training and self-motivation.
• Exhibit Synovus HERO characteristics daily, including ownership of the customer experience.

Minimum Qualifications:

• High school diploma or equivalent.
• No prior experience required.
• Strong communication, conflict resolution, and telephone etiquette skills.
• Proficiency in Microsoft Office.

Preferred Qualifications:

• Experience in retail banking or contact centers.
• Knowledge of banking transactions and policies.
• Familiarity with Synovus systems and databases.
• Excellent interpersonal skills.

Additional Details:

• Entry-level, full-time position.
• Employment type: Full-time.
• Job function: Other.