Customer Care Specialist

SuperCare Health; Rancho Cordova (CA); Hybrid; USD 23,419 - 36,162; Full time

Benefits offered by this job

Paid Training

Paid Time Off

Sick Time

Growth Opportunities

Employee Referral Reward Program

Employee Discount Program

Job summary

SuperCare Health is hiring for a position focused on improving lives through chronic care solutions. This role requires excellent customer service skills and knowledge of medical supplies. Responsibilities include managing orders, verifying insurance coverage, and maintaining patient communications. Ideal candidates will have experience in healthcare or medical supply, attention to detail, and strong organizational skills. The position offers training, health benefits, and growth opportunities.

Qualifications

• Experience working with a medical supply company is crucial.
• Knowledge of medical diagnoses and terminology is required.
• Excellent customer service skill is essential.

Responsibilities

• Answer incoming phone calls and faxes for order management.
• Maintain communication with patients and referral sources.
• Process customer orders and verify eligibility with insurance.

Skills

Excellent customer service skills

Detail oriented

Fundamental computer skills

Bilingual Spanish

Education

Experience with medical supply company

Knowledge of diagnosis and medical terminology

Experience in healthcare, medical and/or HME industry

Previous management/supervisor or lead experience

Tools

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

Improving the lives of those with chronic care diseases while providing solutions to our customers.

Responsibilities

• Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
• Maintains open communication with patients/clients and referral sources
• Responds to patient/client questions and problems
• Services walk‑in customers as needed
• Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
• Gathers all necessary documentation prior to delivery (CMN, Rx, ABG, Care Plan, Auth, etc.)
• Verifies medical necessity with physician
• Verifies eligibility and coverage with insurance and carrier according to guidelines or contract
• Verifies payer (with matrix), obtains authorization, expiration date
• Verifies patient demographics and prior equipment usage with patient
• Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
• Enters data for each order (new or otherwise) in system accurately and in a timely manner
• Processes closet and on‑call orders as received
• Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
• Processes orders to shipping or dispatching for Technician or RT deliveries
• Remains knowledgeable on product and insurance coverage issues to inform patients of copays and other benefit information
• Attends all departmental meetings, company meetings, and in‑services
• Reports to work daily and is ready to work at the scheduled start time
• Works Saturday assignments as needed or scheduled
• Performs any other duties that may be requested by supervisor or management
• Understanding and adheres to all of SuperCare Health company policies
• Maintains a professional, safe, and clean work environment
• Must meet minimum monthly goals
• Schedule varies (start times differ)
• Fundamental computer skills required

Education and/or Work Experience Requirements

• Experience with medical supply company
• Knowledge of diagnosis and medical terminology
• Excellent customer service skills
• Detail oriented
• Previous management/supervisor or lead experience
• Proficiency in Microsoft Word, Outlook, and PowerPoint
• Experience in healthcare, medical and/or HME industry (preferred)
• Ability to work on multiple tasks; plan and prioritize activities to achieve results and meet deadlines
• Strong organizational skills and detail oriented
• Bilingual Spanish preferred

Location

• Ventura – 5757 Olivas Park Dr, Ventura, CA 93003
• Glendale – 710 Ruberta Ave, Glendale, CA 91201

Benefits

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day

Perks

• Paid Training
• Paid Time Off
• Sick Time
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program
• Compensation dependent on experience & qualifications with a range of CCS 1 $17-$26.25 and CCS 2 $18-$28.35