Customer Care Specialist

Saia; Milwaukee (WI); On-site; USD 29,000 - 35,000; Full time

Job summary

Saia is a logistics and transportation company that emphasizes doing things the right way and supporting people, customers, and the community. The role focuses on clerical and customer service tasks to ensure accurate shipment documentation and smooth daily operations.

You will assist with paperwork, recordkeeping, and basic service requests, while coordinating with operations and drivers. The position offers opportunities to learn, grow, and contribute to timely dispatch and positive customer

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Authorized to work in the United States.
• Strong English reading, writing, and communication skills.

Responsibilities

• Prepare, print, scan, and organize documentation for terminal operations.
• Maintain filing and recordkeeping for shipments and terminal records.
• Bundle and distribute paperwork for outbound shipments with operations staff.
• Review outbound load paperwork for accuracy before dispatch.
• Handle inbound calls and emails to resolve issues and provide customer service.
• Assist with dock pickups/drops in coordination with operations.
• Support drivers for the line haul department.
• Identify paper/process issues and escalate to prevent delays.

Skills

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Ready To Go Further?

Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Position Summary

Supports terminal operations through clerical and customer service activities while ensuring shipment documentation is accurate, organized and properly processed. Contributes to smooth daily operations by assisting with paperwork, recordkeeping and basic service requests.

Major Tasks and Responsibilities

• Prepares, prints, scans, and organizes documentation for terminal operations and dispatch.
• Maintains accurate filing and recordkeeping systems for shipments and terminal records.
• Bundles and distributes paperwork for outbound shipments in coordination with operations staff.
• Reviews outbound load paperwork to ensure accuracy before dispatch.
• Handles inbound calls and emails to provide timely resolution and a positive customer experience.
• Arranges dock pickups and dock drops for customers in coordination with operations staff.
• Provides assistance and support to internal and external drivers for the line haul department.
• Identifies paperwork or process issues, escalating as needed to prevent delays, and assists with administrative projects or special tasks as assigned.

Minimum Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend the English language in order to perform the various tasks of the job, including but not limited to: converse with co-workers and members of the general public, including customers; understand oral and written instructions as well as governmental regulations; respond to questions and inquiries from management and government representatives; and accurately complete various documents, reports and records required of the position.

Preferred Qualifications

• Transportation, customer service, or related experience.
• Working knowledge of Microsoft Office.

Work Conditions and Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works primarily in a terminal office environment with frequent computer and phone use.
• Sits for extended periods while performing data entry and administrative tasks.
• Walks through warehouse and dock areas as needed, with exposure to noise, dust, and varying temperatures.
• Communicates regularly with drivers, coworkers, and customers in person, by phone, and electronically.
• Occasionally lifts or carries office supplies or small packages up to 20 pounds.
• May be required to wear safety gear such as high-visibility vests, hearing protection, or safety footwear in operational areas.
• Work hours may extend beyond the standard schedule during peak periods or to resolve service issues.

Pay Rate: $21.25 - $25.50 per hour, based on experience

Benefits

At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

Make Your Move

At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.