Customer Care Specialist

Rick’s Medical Supply, LLC; Grants Pass (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Training

Paid Time Off

Sick Time

401K

Employee Discount Program

Job summary

Rick's Medical Supply in Grants Pass, OR is hiring a Customer Care Specialist for an onsite role. You will handle orders for durable medical equipment, coordinate with patients and providers, and verify insurance details while maintaining excellent customer service.

The position requires strong organizational skills, detail orientation, and experience in healthcare or medical supplies to support our growing patient population.

Qualifications

• Experience in healthcare or medical supply industry preferred.
• Strong attention to detail and accuracy.
• Excellent communication and documentation skills.

Responsibilities

• Answer incoming calls and orders for durable medical equipment and supplies.
• Maintain communication with patients, clients, referral sources, and providers.
• Verify insurance coverage and medical necessity with physicians and payers.
• Enter orders accurately in the system and process shipments.
• Stay knowledgeable about products, guidelines, and insurance coverage trends.

Skills

Customer service

Communication

Detail oriented

Organization

Education

Healthcare industry experience (preferred)

Tools

Microsoft Word

Outlook

PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Care Specialist

Full Time Grants Pass, OR, US

“Improving the lives of those with chronic care diseases while providing solutions to our customers.'

Looking for a new opportunity? At Rick's Medical, a SuperCare Health company, you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

**Note: This is an onsite role**

Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.

Responsibilities:

• Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
• Maintains open communication with patients/clients and referral sources
• Responds to patient/client questions and problems
• Services walk in customers as needed
• Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
• Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
• Verifies medical necessity with physician
• Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract
• Verifies payer (with matrix), obtains authorization, expiration date
• Verifies patient demographics and prior equipment usage with patient
• Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
• Enters data and each order (new or otherwise) in system accurately and in a timely manner
• Processes closet and on call orders as received
• Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
• Process orders to shipping or dispatching for Technician or RT deliveries
• Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
• Attends all departmental meetings, company meetings, and in-services
• Reports to work daily and is ready to work at the scheduled start time
• Works Saturday assignment as needed or scheduled
• Performs any other duties that may be requested by supervisor or management
• Understand and adheres to all of SuperCare Health company policies
• To remain knowledgeable to date on all products, guidelines and insurance coverage trends
• Maintain a professional safe and clean work environment.
• Understand and adheres to all of SuperCare Health company policies.
• Perform all other duties as assigned and required
• Must meet minimum of monthly goals
• Schedule- varying start times

Education and or Work Experience Requirements:

• Experience with Medical Supply Company
• Knowledge of diagnosis and Medical terminology
• Detail oriented
• Previous Management/Supervisor or Lead experience
• Proficiency in Microsoft Word, Outlook, and PowerPoint
• Experience in healthcare, medical and/or HME industry (preferred)
• Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines
• Strong organizational skills and detail oriented
• Medical
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
• Paid Training
• Paid Time Off
• Sick Time
• Employee Referral Reward Program
• Employee Discount Program
• Compensation dependent on experience & qualifications with a range of:

Anyemployment proposal iscontingent upon satisfactory completion of:Background Check,Reference Check(s),Driving Record (if applicable),Pre-employment Drug and TB Tests

What Rick's Medical Supply is About

We treat our customers like family. Rick's Medical Supply, Inc. has been the source for medical supplies and equipment in the Roseburg, OR area for over forty years because of our superior commitment to provide you with the absolute best in product quality and customer service. Our highly trained staff will help you make the best choices for your needs, while providing you with friendly service and expert advice. Every effort is made to ensure that your experience is as pleasant and efficient as possible. Stop by and see us! Our business is your good health.

Company Business Hours - 8:30 AM – 5:30 PM PST