Customer Care Specialist

Sales Match; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A remote customer service company is seeking a dedicated Customer Care Specialist to assist customers by addressing inquiries and providing excellent service. In this role, you will manage inbound calls and chats, solve issues, and ensure a positive customer experience. Applicants should possess strong communication skills, problem-solving abilities, and preferably prior customer service experience. This position offers flexible hours and competitive pay ranging from $19 to $25 per hour.

Benefits

100% remote work with flexible hours

Competitive hourly pay

Paid training and ongoing support

Flexible shifts

Friendly, supportive team culture

Opportunities for career growth and advancement

Qualifications

• Excellent communication and problem-solving skills.
• Comfortable using customer service tools and software.
• Ability to work independently in a remote environment.
• Previous customer service experience is a plus.
• Must have a quiet, dedicated workspace and reliable internet connection.

Responsibilities

• Handle inbound customer inquiries via phone, email, or chat.
• Provide solutions and guidance to resolve customer questions, issues, and concerns.
• Accurately document customer interactions and update records in the system.
• Assist with order processing, account updates, and explaining service features.
• Resolve customer complaints professionally, patiently, and empathetically.
• Collaborate with other teams to ensure efficient service delivery.

Skills

Excellent communication skills

Problem-solving skills

Ability to use customer service tools

Job description

Summary

We are seeking a dedicated and compassionate Customer Care Specialist to join our remote team. In this role, you will assist customers by addressing inquiries, troubleshooting issues, and providing excellent service. If you're someone who enjoys problem-solving and ensuring customers have a positive experience, this is the perfect opportunity for you!

Key Responsibilities

• Handle inbound customer inquiries via phone, email, or chat
• Provide solutions and guidance to resolve customer questions, issues, and concerns
• Accurately document customer interactions and update records in the system
• Assist with order processing, account updates, and explaining service features
• Resolve customer complaints professionally, patiently, and empathetically
• Collaborate with other teams to ensure efficient service delivery

Qualifications

Excellent communication and problem-solving skills

Comfortable using customer service tools and software

Ability to work independently in a remote environment

Previous customer service experience is a plus

Must have a quiet, dedicated workspace and reliable internet connection

Perks & Benefits

• 100% remote work with flexible hours
• Competitive hourly pay : $19 - $25
• Paid training and ongoing support
• Flexible shifts with evening or weekend hours
• Friendly, supportive team culture
• Opportunities for career growth and advancement