Customer Care Specialist

Canine Cabana LLC; Brandon (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Sick time accrual

Employee Assistance Program

Discounted Services

Job summary

Canine Cabana LLC in Riverview, FL is seeking a Customer Service / Front Desk Receptionist to join our team. The role involves taking reservations, answering questions, and resolving concerns in person, online, and over the phone, while delivering friendly, professional service around dogs all day.

Hours vary from 6 am to 3 pm, 8 am to 5 pm, or 10 am to 7 pm, with open availability including holidays. Competitive hourly pay and benefits are offered to support our caring, pet-loving team.

Qualifications

• Open availability including holidays.
• Experience with reservations and client communication.

Responsibilities

• Take reservations, answer questions, and resolve concerns in person, online, and over the phone.
• Provide professional, friendly service to clients and their dogs.
• Maintain accurate and organized records with strong data entry.
• Interact with customers and team in a dog-friendly environment.

Skills

Customer service

Data entry

Communication

Friendly demeanor

Job description

Career Opportunities with Canine Cabana LLC

A great place to work.

Are you ready for new challenges and new opportunities?

Canine Cabana in Riverview, FL is ready to hire a Customer Service / Front Desk Receptionist. We pay a competitive wage of $15 - $16/hour, based on experience. In addition to top pay and the opportunity to work around animals, we offer the following benefits:

• Sick time accrual
• Employee Assistance Program
• Discounted Services

THE DAY-TO-DAY

The typical schedule for this position varies between 6 am - 3 pm, 8 am - 5 pm, or 10 am to 7 pm. Hours may vary depending on business hours and needs.

As a Customer Care / Front Desk Receptionist, you arrive each day determined to provide quality and efficient customer service to each and every client--whether internal or external, two-legged or four-legged. You are always professional as you take reservations, answer questions, and resolve concerns in person, online, and over the phone. Listening carefully, you are able to determine and meet the needs of our clients. With your top-notch data entry skills, you keep accurate and organized records. You enjoy interacting with people and love that you get to be around dogs all day.

OUR IDEAL CUSTOMER CARE / FRONT DESK RECEPTIONIST

• Love for dogs - excited to work around animals
• Polite & courteous - present yourself as someone you would want to do business with
• Service-oriented - focused on the needs of others
• Data entry skills - nothing gets by you without being double-checked and put in the right place

ABOUT CANINE CABANA

Canine Cabana is a premium pet lodging facility offering overnight accommodations, fun doggie daycare, spa services, and training. We are endorsed by thousands of clients, leading vets, and Jack Hanna, host of Jack Hanna's Into the Wild and Director Emeritus of the Columbus Zoo and Aquarium. We are family owned and operated and provide award-winning, superior care and a state-of-the-art facility including more than a half-acre of beautiful outdoor play yards. We offer the best activities in the area with a strong belief in a high level of interaction with every guest. All of that produces what our clients want most- happy, healthy pets.

Every position at Canine Cabana is important. It takes a village! Taking care of our guests is of the utmost importance and critical to the peace of mind we give pet parents. That is why we truly value our team! We hand select each team member to fit our company culture and family. Our employees enjoy competitive compensation, great benefits, and a work environment that people want to be a part of!

REQUIREMENTS

• Open availability including holidays