Customer Care & Scheduling Specialist

masseyservices; Fort Myers (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical & Dental

401(k) retirement plan

paid vacations

sick days

holidays

tuition reimbursement

direct deposit

short & long term disability

and much more

Job summary

Massey Services, based in Orlando, Florida, is hiring for a customer service role. You will handle inbound calls, assist with billing and scheduling, and welcome new customers while supporting outbound outreach to confirm appointments and collect overdue payments.

The position requires a high school diploma or GED, strong computer and 10-key skills, and good time management. Equal opportunity employer.

Qualifications

• High School Diploma or GED required.
• Experience with customer service on the phone.
• Strong problem solving skills.
• Excellent computer, typing, and 10-key skills.
• Time management and sense of urgency.

Responsibilities

• Answering incoming customer calls in a courteous & professional manner.
• Resolve customer inquiries, requests, billing questions, and scheduling service.
• Welcome prospective new customers interested in learning about our services.
• Outbound calls to confirm service appointments and collect overdue payments.
• Additional responsibilities may include daily reporting and updating customer account information.
• Assist with accounts payable, HR paperwork, and payroll processing as needed.

Skills

Customer service

Phone support

Problem solving

Typing 10-key

Time management

Computer skills

Education

High School Diploma or GED

Job description

Massey Services, based in Orlando, Florida, is hiring for a customer service role. You will handle inbound calls, assist with billing and scheduling, and welcome new customers while supporting outbound outreach to confirm appointments and collect overdue payments.

The position requires a high school diploma or GED, strong computer and 10-key skills, and good time management. Equal opportunity employer.