Customer Care & Sales Advisor l

Cable-One; Westville (IL); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Health plan

Dental & Vision

401(k) with company match

Paid time off

Tuition reimbursement up to 5250

Job summary

Sparklight, a Cable One brand, seeks a Customer Care and Sales Advisor I in Westville, IL to assist customers with billing, scheduling, and product changes. You will listen empathetically, resolve standard issues, and upsell services to retain relationships.

As you grow, you’ll handle more complex situations, protect relationships, and demonstrate value of staying with Sparklight. This entry-level role blends service and sales across a regional footprint.

Qualifications

• High School Diploma or GED is required.
• Ability to ask fact-finding questions to identify solutions.
• Patience and professionalism in all customer interactions.
• Working knowledge of Cable One products and services to explain options.

Responsibilities

• Respond to inbound inquiries by phone or ticketing system with personalized communication.
• Address billing questions, scheduling, and product changes to retain customers.
• Provide retainment-focused upselling of Sparklight services.
• Assist with disconnect requests and service changes.
• Schedule service appointments when remote resolution is not possible.
• Input orders accurately in hosted platforms.

Skills

Active listening

Communication

Empathy

Sales skills

Customer service

Education

High School Diploma or GED

Job description

Job Description:At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission?As Customer Care and Sales Advisor I, you’ll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you’ll build trust by listening empathetically and responding clearly. As you grow in the role, you’ll handle more complex situations—resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts—for both the customer and the company.Key ResponsibilitiesLearn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.Perform entry-level sales and support tasks within a designated region or business area.Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.Actively listen and ask questions to understand customer needs, showing empathy and respect.Handle a variety of customer-facing duties, including:Addressing requests to disconnect or remove servicesProviding billing and pricing informationResolving standard issues remotely or educating customers on resolution stepsScheduling service appointments when remote resolution isn’t possibleArranging product returns or exchangesManaging add/change/delete requests in hosted platformsUse effective telephone-based selling skills to:Build rapport and identify customer issuesOffer creative solutions and explain product/service benefitsNegotiate household spend and upsell additional servicesAccurately and efficiently input ordersMeet or exceed weekly and monthly sales activity goals.Follow company-approved scripts to ensure consistent communication.Assist with special projects as assigned.QualificationsHigh School Diploma or GEDAbility to ask fact-finding questions to identify solutions aligned with customer needsDemonstrated patience and professionalism in all customer interactionsWorking knowledge of Cable One products and servicesStrong communication and active listening skillsAbility to remain composed and empathetic in high-pressure situationsAbility to sit for extended periods, use hands, talk, and hearMay be required to lift up to 10 poundsPay Rate:Hourly rate of $13.50-$15.00. We offer an hourly wage based on experience, with a focus on providing growth opportunities for both entry-level candidates and those with more experience.BenefitsCable One values the contributions of our associates and offers an excellent benefits package, including:Health from Day One: Medical, dental, and vision plans start immediatelyProtect What Matters: Life insurance for you and your loved onesRecharge & Refresh: Generous paid time off for vacations, holidays, and personal daysPlan for Tomorrow: 401(k) with 100% company match (up to 5%) from day oneExtra Peace of Mind: Group legal plan and identity theft protectionAdditional PerksLearn & Earn: Tuition reimbursement up to $5,250 in your first yearGive Back: Participate in community support programs across the U.S.Celebrate Wins: Recognition and awards programs highlight your achievementsGrow Your Career: Clear advancement opportunitiesTeam Vibes: Collaborative work environment where ideas and teamwork thriveOur CommitmentDiversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. \"Stronger Together\" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.Pre-hire ProcessesCable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.Ready to make a difference and grow your career?Apply today and become a part of something bigger.