Customer Care & Retention Specialist

Courtney Simpson - State Farm Agent; Fort Walton Beach (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Courtney Simpson - State Farm Agent in Fort Walton Beach, Florida is looking for a Customer Relations Representative to deliver exceptional customer experiences that support the growth of our insurance agency. This role requires strong customer service skills and attention to detail, enhancing your career while addressing customer inquiries and collaborating with other team members.

If you are a customer-focused, empathetic individual, we want to connect with you. Growth opportunities await for driven candidates ready to excel in our team.

Qualifications

• Strong communication and problem-solving skills are essential for this role.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly is a must.

Responsibilities

• Manage customer inquiries and resolve issues efficiently.
• Maintain and update customer records as needed.
• Assist with customer retention strategies proactively.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

Courtney Simpson - State Farm Agent in Fort Walton Beach, Florida is looking for a Customer Relations Representative to deliver exceptional customer experiences that support the growth of our insurance agency. This role requires strong customer service skills and attention to detail, enhancing your career while addressing customer inquiries and collaborating with other team members.

If you are a customer-focused, empathetic individual, we want to connect with you. Growth opportunities await for driven candidates ready to excel in our team.