Customer Care Representative

Lineage Logistics; Town of Conklin (NY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k plan

Paid time off

Annual bonus eligibility

7 holidays

Job summary

Lineage Logistics in New York is seeking a dedicated Customer Service Associate to process orders, verify product availability, and resolve inquiries quickly while maintaining strong client relationships.

You will coordinate with warehouse and operations teams, generate reports, and keep documentation organized, with proficiency in Microsoft Office and the ability to lift up to 20 lbs. This entry-level role offers growth within a global leader in temperature-controlled logistics.

Qualifications

• High School diploma or GED required depending on facility.
• Excellent verbal and written communication skills.
• Excellent organizational and multi-tasking abilities.
• Proficient with Microsoft Office Suite.
• May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility.

Responsibilities

• Process customer orders accurately and timely.
• Track product availability and report issues.
• Resolve customer inquiries and maintain professional relationships.
• Prepare and provide customer reports upon request.
• Coordinate availability of product and schedules with warehouse team.
• Coordinate with Operations on special client requests; expediting when necessary.
• Serve as first point of contact to resolve customer issues.
• Maintain and file documentation in organized and comprehensive way.
• Partner with Inventory and Operations to research inventory discrepancies and misplacements.

Skills

Verbal communication

Written communication

Organizational skills

Multi-tasking

Customer service mindset

Education

High School diploma/GED

Tools

Microsoft Office Suite

Job description

Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner.

Key Duties and Responsibilities

• Invoice and verify accounts accurately and in a timely manner
• Verify inbound receipts for accuracy
• Develop and maintain customer relationships in a professional manner
• Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
• Coordinate availability of product and schedule for daily shifts with warehouse team
• Coordinate with Operations on special client requests; expediting when necessary
• Serve as first point of contact to resolve customer issues
• Maintain and file documentation in organized and comprehensive way

Additional Duties and Responsibilities

• Partner with Inventory and Operations to research inventory discrepancies and misplacements

Minimum Requirements (KNOWLEDGE, SKILLS, ABILITIES)

• High School diploma or GED may be required depending on facility
• Excellent verbal and written communication skills; English may be required
• Excellent organizational skills, including ability to multi-task and prioritize workload
• Proficient computer skills, including Microsoft Office Suite
• May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Equal Employment Opportunity

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

• Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.

Lineage is one of the world’s leading temperature-controlled logistics companies. Driven by our core values, we’re reimagining the global food supply chain.

Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain.

In recognition of the company’s leading innovations, Lineage was recognized as the No 1. Data Science company on Fast Company’s annual list of the World’s Most Innovative Companies in 2019, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide.

As part of the Lineage family, you’ll have the opportunity to grow your career as we continually expand, using technology and award-winning innovations, to meet the needs of customers around the world.

At Lineage Logistics, helping to feed the world is more than a job – it’s a purpose we live every day.