Customer Care Representative

Elavon; Ohio; Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability

Parental leave

401(k)

Paid vacation

11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a customer service representative to assist merchants with credit card processing inquiries and related support. The role involves troubleshooting, problem resolution, and communicating policy guidelines to merchants from a home-based location across designated U.S. cities.

The ideal candidate has strong communication skills, comfortable in a call-center environment, and can manage multiple tasks with attention to detail. Start date and schedule vary; compensation is hourly.

Qualifications

• High school diploma or equivalent.
• Typically, at least six months of customer service experience.
• Experience in a contact center environment is preferred.

Responsibilities

• Provides high quality customer service to merchants by responding to inquiries regarding merchant credit card processing and related areas.
• Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals.
• Communicates applicable policies, procedures and practices to merchants; requests exceptions to policies and procedures within established limits.

Skills

Phone etiquette

Interpersonal skills

Verbal communication

Time management

Computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. Responds to telephone inquiries, requests and problems from merchants. Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. Communicates applicable policies, procedures and practices to merchants. Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.

Start Date: Wednesday January 6th

Starting Pay: $20

Shifts: Schedules offered with Start Times between 10:00 AM - 1:00 PM EST

Location Information This role is posted as home‑based; however, candidates should reside in or around the following cities: Phoenix/Tempe, AZ; Cincinnati, OH; Charlotte, NC; Twin Cities, MN; St. Louis, MO; Milwaukee, WI; Atlanta, GA

Basic Qualifications

• High school diploma or equivalent
• Typically, at least six months of customer service experience

Preferred Skills/Experience

• Effective telephone, interpersonal and verbal communication skills
• At least 12 months experience working in a contact center environment
• Good problem‑solving and negotiation skills as well as the ability to handle difficult customer calls
• Ability to identify and resolve/escalate complex problems
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Proven commitment to high quality customer service
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.