Customer Care Representative

Drivesaversdatarecovery; Novato (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated Customer Care representatives to join their team. In this role, you will be the voice of the company, guiding customers through the complexities of data recovery. Your effective communication skills will be crucial as you assist individuals in restoring precious memories that they thought were lost forever. This position not only offers job satisfaction but also the chance to work in a supportive environment where your contributions make a real difference. If you have a passion for helping others and a knack for understanding technology, this opportunity is perfect for you.

Benefits

Monthly Bonuses

401K Retirement Plan

Medical Insurance

Dental and Vision Plan

Ongoing Training

Paid Holidays

Maternity/Paternity Leave

Events and Celebrations

Friendly Workspace

Green Business

Qualifications

• 2-4 years of sales experience required.
• Education can be an Associate or Bachelor Degree or equivalent experience.

Responsibilities

• Handle inbound and outbound calls related to data recovery services.
• Collaborate with data recovery engineers on customer inquiries.

Skills

Interpersonal Skills

Organizational Skills

Communication Skills

Attention to Detail

Analytical Skills

Time Management

Technical Knowledge

Education

Associate Degree

Bachelor Degree

Job description

Customer Care representatives are a critical part of the team at DriveSavers who help communicate with individuals who have experienced data loss, by walking them through the process in order to understand the complexities of recovering data from damaged devices.

We’re looking for effective communicators with a passion for both written and verbal communication as well as individuals who are seeking job satisfaction knowing you’re helping people restore memories they thought may have been lost forever.

Experience and Education

2–4 years sales experience, Associate/Bachelor Degree or equivalent work experience

Required Skills and Experience

• Excellent interpersonal, organizational, and communication skills
• Strong attention to detail
• Able to work independently as well as part of a team
• Able to analyze and evaluate customer needs
• Able to prioritize and meet deadlines in a fast-paced environment
• Must have passion for staying ahead of current and future technologies

Job Duties Include

• Receiving inbound calls pre-service, service, and post-service
• Outbound call follow-up
• Working directly with data recovery engineers to report engineers’ findings
• Answering questions about the technical process of data recovery and associated pricing

If you have some of the qualifications but not all, please tell us why you think you should be considered.

Benefits

• Monthly Bonuses
• 401K Retirement Plan
• Medical Insurance
• Dental and Vision Plan
• Ongoing Training
• Paid Holidays
• Maternity/Paternity Leave
• Events and Celebrations
• Friendly Workspace
• Green Business