Customer Care Representative

Pinnacle Propane, LLC; Midland (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life Insurance

Volunteer day

PTO and holidays

Retirement plan

Job summary

Pinnacle Propane is seeking a Customer Care Representative to handle day-to-day front-office tasks and support customers. You will work with the Customer Care Supervisor to ensure efficient service and may assist with propane bottle refilling after training and licensing.

Responsibilities include answering calls, resolving inquiries, and maintaining performance metrics while following safety protocols for propane handling.

Qualifications

• Education: High school diploma or equivalent.
• Effective communication with customers and teammates.
• Ability to resolve inquiries professionally and calmly.
• Strong organization in a fast-paced front-office environment.
• Proficiency with Microsoft Office and basic computer skills.
• English fluency required; Spanish an advantage.

Responsibilities

• Answer calls and handle customer queries
• Adhere to assigned schedule and perform all tasks
• Provide first level support for customer complaints or issues
• Research / resolve customer inquiries
• Discuss daily/weekly/monthly performance with supervisor
• Ensure satisfactory daily call answer rate and first-call resolutions

Skills

Customer service

Communication skills

Microsoft Office

Attention to detail

Verbal and written English

Spanish (advantage)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Why Join Pinnacle Propane?

At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.

We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy:

• Great Benefits: Including medical, vision, dental insurances, amongst others.
• Life Insurance: Financial protection for you and your family.
• Community Volunteering Day: A paid day off to give back to the community and make a difference.
• Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
• Retirement Savings Plan: Employer contributions to help you save for the future.

Position Summary

The Customer Care Representative (CCR) is expected to handle all day-to-day front-office activities. The CCR works closely with the Customer Care Supervisor (CCS) to ensure satisfactory service to the customers. This position furthermore ensures the efficiency and effectiveness of the administrative activities executed in the front office.

In addition to core customer care responsibilities, CCRs may be required to assist with propane bottle refilling as needed. The company will provide all necessary training and ensure proper licensing for this task. Candidates should be comfortable following safety protocols and handling propane equipment in compliance with regulatory standards.

• Answering calls and handling customer queries
• Adhere to assigned schedule and perform all assigned task
• Provide first level support for customer complaints or issues
• Research / resolve customer inquires
• Discuss with direct supervisor, results of their daily, weekly, and monthly performance
• Accountable for satisfactory daily call answer rate and first call resolutions

COMPETENCIES

• COMMUNICATION – must be able to effectively communicate with teammates, managers and customers
• INTERPERSONAL SKILLS – demonstrates the ability to understand relationship-orientated aspects of social effectiveness and to operate successfully in a variety of social exchanges
• TEAMWORK – possesses the ability to work together toward a common vision

PERFORMANCE MEASUREMENTS

• Independently performs tasks of a routine nature
• Consistently delivers quality work during allotted timeframes
• Demonstrates appropriate organizational skills
• Understands and ensures compliance with company policies and procedures

Qualifications

• Education: High school diploma or equivalent required

Experience / Abilities:

• Effective communication skills and ability to interact with all employees and customers
• Ability to resolve customer inquiries while maintaining a professional and calm demeanor
• Ability to remain organized and focused on attention to detail in a fast-paced environment
• Proficient in Microsoft Office Suite or related software
• Use of Microsoft Office & generally have high level of computer skills
• English, fluent proficiency, verbal and written. Knowledge of Spanish an advantage

Travel and Hours

• This position is full-time, standard operating hours
• Minimal travel may be required with this position as part of support responsibilities

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Employee is regularly required to talk or hear
• Employee frequently is required to stand, walk, use hands to finger, handle or feel and reach
• Employee is occasionally required to lift office products and supplies, up to 20 pounds

EEO Statement:

Pinnacle Propane is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Pinnacle Propane complies with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action.

Reasonable Accommodations:

Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly [e-mail].

Pinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane’s careers website, please reach out to us [e-mail] that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.

Drug-Free Workplace:

Pinnacle Propane maintains a drug-free workplace. Employment is contingent upon successful completion of all applicable pre-employment requirements, including drug testing.