Customer Care Representative

CBH Homes; Idaho; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Competitive wages

Quarterly bonus program

Retirement plans + employer match

Paid time off

Annual growth reviews

Job summary

CBH Homes in Meridian, Idaho is seeking a customer care professional to support homeowners through one of the most important moments of their lives. You’ll communicate with homeowners and trade partners, troubleshoot issues, and coordinate repair scheduling to deliver an exceptional homeownership experience.

You’ll join a high-performing team that values communication, teamwork, and a proactive problem-solving mindset.

Qualifications

• Positive attitude and strong communication skills.
• Exceptional organization and multitasking abilities.
• Problem-solving mindset and ability to stay calm under pressure.

Responsibilities

• Communicate with homeowners and trade partners by phone and email
• Coordinate repair scheduling and follow up on service requests
• Help troubleshoot common homeowner concerns and identify solutions quickly
• Partner with multiple departments to ensure issues are resolved efficiently
• Deliver a positive, professional, and helpful experience in every interaction
• Manage multiple priorities while staying organized and detail-oriented

Skills

Positive attitude

Strong communication

Organizational skills

Multitasking

Problem-solving

Team-oriented

Job description

Overview

Are you a positive, people-focused professional who loves helping others and solving problems?

In this role, you’ll have the opportunity to support homeowners through one of the biggest moments of their lives—while building a rewarding career with a company that’s growing fast and Built Different.

This is more than a customer care role. It’s an opportunity to grow, develop, and be part of a high-performing team that values communication, teamwork, and exceptional homeowner experiences.

Key Responsibilities

• Communicate with homeowners and trade partners by phone and email
• Coordinate repair scheduling and follow up on service requests
• Help troubleshoot common homeowner concerns and identify solutions quickly
• Partner with multiple departments to ensure issues are resolved efficiently
• Deliver a positive, professional, and helpful experience in every interaction
• Manage multiple priorities while staying organized and detail-oriented

This is a full-time position based out of CBH Homes’ headquarters in Meridian, Idaho, available now. We offer competitive benefits and have one of the best holiday parties in town!

Qualifications

• Positive attitude and strong communication skills
• Exceptional organization and multitasking abilities
• Problem-solving mindset and ability to stay calm under pressure
• Ability to work in a fast-moving, team-oriented environment
• Homebuilding or construction experience is a plus, but not required

Benefits

• 100% Employer-paid quality Health Care Plan that includes Medical, Dental, Vision
• Competitive Wages
• Quarterly bonus program
• Retirement Plans + employer match
• Paid Time Off
• Annual Growth Reviews