Customer Care Representative

Talentify; Hartford (CT); Remote; USD 46,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Holidays

Job summary

The Hartford is hiring a Customer Care Representative on the Employee Benefits team. This fully remote role offers 5 weeks of paid training, a consistent daytime schedule after training, and base pay of $25 per hour with growth opportunities.

Start date is November 16, 2026, with ongoing support and development to help you assist customers returning to work after disability or leave events. Initial training runs Monday–Friday, 11:30 AM – 8:00 PM EST for five weeks, followed by a year-round

Qualifications

• A demonstrated background in customer service, call center, insurance, retail or a related field.
• Ability to work in a fast-paced complex environment while navigating multiple programs.
• Problem solving and critical thinking skills with strong attention to detail.
• Excellent communication skills with ability to empathize with customers and colleagues.
• High School Diploma or equivalent experience required.
• Internet speeds as specified for remote roles: high-speed broadband and wired connection requirements.

Responsibilities

• Initiate claims according to claims best practices, as assigned and provide exceptional customer service.
• Utilize multiple computer applications to accurately document claim information.
• Have a dedicated workspace free from distractions during work and training hours.
• Required to commit to the training and work schedule.
• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.

Skills

Customer service

Call center

Insurance

Fast-paced environment

Empathy

Education

High School Diploma

Job description

Open — The Hartford has a posting for this job. Posted 30 Sep 2026.

This posting

Opens thehartford.wd5.myworkdayjobs.com. Talentify has not checked who owns that address. You apply there — Talentify never asks for an account or a CV.

About this job

CRS I Claims - CQ10AN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

As a Customer Care Representative on the Employee Benefits team, your primary role is to provide excellent customer service by answering customer questions about disability and leave management claims. In this role, you'll help our customers rebuild their lives and get back to work as soon as reasonably possible after an unexpected event happens. The Hartford will provide you with 5 weeks of paid training, as well as ongoing coaching and development to ensure your success.

START DATE: Monday, November 16, 2026

WORK ARRANGEMENT: This role will have a 100% Remote Work arrangement. However, to broaden career growth, collaboration, and cross-functional interaction to network with colleagues and leadership, we strongly prefer candidates to reside in a commutable distance to our Lake Mary FL, Sunrise FL, Scottsdale AZ, San Antonio TX, Hartford CT, Clinton NY, Alpharetta GA or Charlotte NC offices.

TRAINING SCHEDULE: Monday - Friday, 11:30 AM - 8:00 PM EST for the first 5 weeks of employment. Time off during training is not accommodated.

POST TRAINING SCHEDULE: Monday - Friday, 11:30 AM - 8:00 PM EST, year-round.

BASE PAY is $25 per hour with opportunity for growth.

RESPONSIBILITIES:

• Initiate claims according to claims best practices, as assigned and provide exceptional customer service.
• Utilize multiple computer applications to accurately document claim information.
• Have a dedicated workspace free from distractions during work and training hours.
• Required to commit to the training and work schedule.
• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.

QUALIFICATIONS:

• A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field.
• Ability to work in a fast-paced complex environment while navigating multiple programs.
• Problem solving and critical thinking skills with strong attention to detail.
• Excellent communication skills with ability to empathize with customers and colleagues.
• High School Diploma or equivalent experience required.
• INTERNET: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/300 Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

ADDITIONAL INFORMATION:

• May have a need to work holidays based on business need.
• Training Requirements: as a condition of employment, you will be required to successfully complete a multi-week classroom new hire training course.
• We are invested in you from Day 1 as an individual and in your career journey. We prioritize supporting your skill development early in your career. Whether this means growing your career within the business or leveraging your talents across the organization, you can count on your leader to make an investment in your development!

BENEFITS:

• Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
• 25 days paid time off in your first full year of service and Paid Holidays
• Tuition reimbursement, Student Loan Paydown Program
• 401K
• Click on this link to learn more about our comprehensive benefits package and award-winning well-being program: https://www.thehartford.com/careers/benefits

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$46,222 - $69,333

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us | Our Culture | What It's Like to Work Here | Perks & Benefits

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