Customer Care Representative

Lennar; Charleston (SC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid parental leave

Assistance program

Education assistance

Adoption assistance

Vacation days

Holidays

Sick leave

Personal days

Referral bonus

Home purchase discounts

Everyone’s Included Day

Job summary

Lennar is seeking a Customer Care Representative to support homeowners with warranty and service needs through digital channels. You will assist with remote assessments, guide homeowners through troubleshooting, and coordinate with Trade Partners to resolve issues promptly.

In this role you will document findings, manage case histories, and communicate clearly with homeowners, field teams, and partners while upholding Lennar's warranty policies and standards.

Qualifications

• Minimum High School or GED required.
• Excellent verbal and written communication skills.
• Prior customer service experience required, preferably with a homebuilder.
• Must possess good organizational and time-management skills, and understand technical aspects of residential construction.
• Availability to work flexible hours based on business needs, including evenings, weekends, and holidays.
• Able to analyze problems, determine solutions, and produce desired outcome.
• Intermediate to advanced PC skills (Microsoft Word and Excel).Must possess professional attitude to represent company in a positive manner.

Responsibilities

• Professionally and promptly handle requests by contacting the Homeowner after reviewing provided documentation, homesite and case history to ensure familiarity with the matter.
• Use remote assistance tools to patiently guide Homeowners through troubleshooting, investigative and resolution steps.
• Share guidance on warranty coverage, out-of-warranty items, and self-help solutions.
• Document and maintain all findings, including pertinent documents, photos, and correspondence using provided technology to ensure thorough case documentation.
• Determine the scope of work for warranty repairs, troubleshoot and resolve minor issues remotely, and coordinate with Trade Partners for further action.
• Ensure repairs are completed and Homeowners are satisfied through knowledgeable, friendly, and proactive support.
• Deliver comprehensive support in accordance with Lennar’s warranty policies and quality standards.
• Process back charges and EPOs to ensure prompt payment of Trade Partners as needed.
• Proactively remedy any trade partner scheduling, communication, or payment related issues.
• Participate in after-hours on-call rotation and expedite emergency repairs, as directed by management.
• Perform additional duties as assigned to support the overall success of the division.

Skills

Verbal and written communication

Customer service

Time-management

Problem solving

Technical understanding of residential

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

HB – Customer Care Representative

We are Lennar

Lennar is one of the nation’s leading homebuilders, dedicated to making an impact and creating anextraordinary experience for our Homeowners, Communities, and Associates by building quality homesand providing exceptional customer service, giving back to the communities in which we work and live in,and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar hasbeen recognized as a Fortune 500® company and consistently ranked among the top homebuilders in theUnited States.

A Career that Empowers You to Build Your Future

The Customer Care Representative is a key member of the Lennar Customer Care Team, providingwarranty and service support to Homeowners through digital channels. The role is dedicated toenhancing Customer Satisfaction by responding to Homeowner service requests quickly andprofessionally using remote assessment, digital communication, and virtual technology. Clear andproactive communication with Homeowners, field teams, and Trade Partners is essential for timely andeffective issue resolution. Your

Responsibilities on the Team

• Professionally and promptly handle requests by contacting the Homeowner after reviewingprovided documentation, homesite and case history to ensure familiarity with the matter.
• Use remote assistance tools to patiently guide Homeowners through troubleshooting,investigative and resolution steps.
• Share guidance on warranty coverage, out-of-warranty items, and self-help solutions.
• Document and maintain all findings, including pertinent documents, photos, and correspondenceusing provided technology to ensure thorough case documentation.
• Determine the scope of work for warranty repairs, troubleshoot and resolve minor issuesremotely, and coordinate with Trade Partners for further action.
• Ensure repairs are completed and Homeowners are satisfied through knowledgeable, friendly,and proactive support.
• Deliver comprehensive support in accordance with Lennar’s warranty policies and qualitystandards.
• Process back charges and EPOs to ensure prompt payment of Trade Partners as needed.
• Proactively remedy any trade partner scheduling, communication, or payment related issues.
• Participate in after-hours on-call rotation and expedite emergency repairs, as directed bymanagement.
• Perform additional duties as assigned to support the overall success of the division.

Your Toolbox

• Minimum High School or GED required.
• Excellent verbal and written communication skills.
• Prior customer service experience required, preferably with a homebuilder.
• Must possess good organizational and time-management skills, and understand technicalaspects of residential construction.
• Availability to work flexible hours based on business needs, including evenings, weekends, andholidays.
• Able to analyze problems, determine solutions, and produce desired outcome.
• Intermediate to advanced PC skills (Microsoft Word and Excel).Must possess professional attitude to represent company in a positive manner.

Contacts

Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners. Regular contact with the public. Frequent external contacts where matters discussed require resourcefulness, patience, clarity and tact. Physical & Office/Site Presence

Requirements

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities, and activities may change at any time with or without notice. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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Life at Lennar

Life at Lennar

• Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of.
• Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life’s critical moments.
• To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations.
• From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies.
• Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day.
• At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.