Customer Care Representative

Beazer Homes USA, Inc.; Alpharetta, Northern (GA, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Beazer Homes USA, Inc. seeks a Customer Care Coordinator to meet with homeowners, assess concerns, and coordinate repair schedules for completed work.

You will verify subcontractor workmanship, communicate with field and office staff, and assist with billing accuracy while ensuring excellent customer service and attention to detail in a construction environment. Alpharetta, GA on-site role.

Qualifications

• Detail oriented with strong organizational and follow-up skills.
• Excellent customer service abilities.
• Excellent written communication and negotiating skills.

Responsibilities

• Receives calls and reviews homeowner correspondence.
• Schedules appointments with homeowners.
• Conducts repair inspections with homeowners using tact and diplomacy.
• Determines repairs to be made and creates work order schedules.
• Communicates repairs to field and office staff; refers unwarranted items to management.
• Coordinates with subcontractors regarding work orders and schedules; uses diplomacy with subcontractors.
• Verifies completion of subcontractor workmanship and communicates to office staff.
• Authorizes billing requests after reviewing charges for accuracy.
• Performs other duties as assigned by Customer Care Executive.

Skills

Detail oriented

Customer service

Written communication

Negotiation

Education

High school diploma

Tools

Computer proficiency

Construction methods

Job description

This position is primarily responsible for meeting with homeowners to determine areas of concern and coordinate repair schedules. Once repairs are completed, verify accuracy of subcontractor workmanship.

Company Overview: Beazer Homes is committed to employee wellbeing and life-work balance, offering development opportunities, a flexible time-off program, and an industry leading parental leave policy.

Primary Duties & Responsibilities

• Receives calls and review correspondence from homeowners.
• Schedules appointments with homeowners.
• Conducts repair inspections with homeowners, utilizing extreme tact and diplomacy.
• Determines repairs to be made using discretion to satisfy customer requests and creates work order schedules.
• Communicates repairs needed to field and office staff; refers repair requests for unwarranted items to management.
• Communicates and coordinates with subcontractors regarding work orders and schedules; uses diplomacy in dealing with subcontractors.
• Verifies completion of subcontractor workmanship and communications completion to office staff.
• Authorizes billing requests after reviewing submitted charges for accuracy.
• Performs other duties as assigned by Customer Care Executive.

Education & Experience

• High school graduate or equivalent.
• Three years customer service with three to five years construction experience.

Skills & Abilities

• Detail oriented, with organization, management, follow-up skills.
• Excellent customer service skills.
• Excellent written communication and negotiating skills.

Technical Knowledge & Experience

• Computer proficiency.
• Thorough knowledge of construction methods and Company and government standards.

Physical Requirements

• May visit construction sites where temperature, weather, and noise may vary.
• May encounter electrical, dust, poor ventilation, dangerous machinery, moving objects, and toxic conditions.

Additional Responsibilities

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Additionally, an employee's job duties may change at any time, in the company's sole discretion.

Personal Information Collection Notice for Job Applicants

In order to process your application, we will ask you to create an account and provide us with certain personal information, including your identification data (e.g. name, date of birth, driver's license number, contact details), education information, and professional and employment history. If you have any questions about our privacy policy or would like to learn more, please visit Beazer.com/privacy, which includes a link to an additional notice for California residents and which link can also be visited directly at Beazer.com/Californiaprivacy.

Equal Opportunity Employer