Customer Care Rep (Remote)

Patterson Companies, Inc.; Illinois; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player in medical equipment manufacturing is seeking a Customer Care Representative to join their remote team. This entry-level position focuses on providing exceptional customer service through effective communication and problem-solving skills. You will be the primary contact for incoming customer and branch calls, ensuring first-call resolution and assisting with various inquiries. The role requires a commitment to excellence and a customer-first attitude, with opportunities for growth within a supportive environment. If you're passionate about helping others and thrive in a dynamic setting, this is the perfect opportunity for you.

Qualifications

• Strong customer service skills with excellent telephone etiquette.
• Proficiency in computer navigation and multitasking across multiple software programs.

Responsibilities

• Provide professional administrative support for incoming customer calls.
• Process customer credit card or electronic check payments securely.

Skills

Customer Service Skills

Telephone Etiquette

Interpersonal Skills

Organizational Skills

Problem-Solving Skills

Multi-tasking Skills

Attention to Detail

Education

High School Diploma or Equivalent

Tools

SAP

Job description

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Job Summary

The Customer Care Representative will be a member of the team responsible for being the primary contact for incoming customer and branch calls. This role requires frequent communication with customers, branch personnel, and Shared Services team members. You will assist customers or branches with their requests when possible, or transfer calls within Shared Services for further assistance. The position involves working with SAP, so prior experience is beneficial. Success in this role depends on a customer-first attitude, willingness to learn new functions, and a positive contribution to team performance.

Essential Functions

• Provide professional administrative and telephone support for incoming customer and branch calls to Financial Shared Services, aiming for first call resolution.
• Address general questions regarding statements or correspondence related to supply accounts, installment accounts, and branch inquiries.
• Update the automated credit card system accurately and in compliance with internal & PCI controls for account changes.
• Process customer credit card or electronic check payments over the phone accurately and securely.
• Act as a liaison between branch offices and Financial Shared Services.
• Perform other duties as assigned.

Job Qualifications

Required Qualifications

• High School diploma or equivalent
• Strong customer service skills with excellent telephone etiquette and a friendly attitude
• Excellent interpersonal and communication skills, with the ability to build relationships
• Positive team contribution
• Exceptional organizational, problem-solving, and multi-tasking skills with attention to detail
• Proficiency in computer navigation and multitasking across multiple software programs
• Commitment to Patterson’s values and professional conduct

Preferred Qualifications

• SAP experience
• Financial services experience

Additional Details

Hours: 10:00am - 7:00pm CT

Starting compensation: $15.19/hr

This role is eligible for hire in the following states: AL, AK, AR, DE, FL, GA, HI, ID, IL (excluding Chicago), IN, IA, KS, KY, LA, ME, MA, MI, MN (excluding Minneapolis & St. Paul), MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY

The potential compensation range for this role is $15.19 - $18.65, based on factors such as location, experience, and skills.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Medical Equipment Manufacturing