Customer Care Pro — Insurance Agency Team Member

Larry Lucas; Columbia (SC); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Larry Lucas Insurance Agency, Inc. is seeking a Customer Service Representative to join our State Farm Agent Team in Columbia, SC. This full-time role focuses on delivering exceptional customer experiences, handling policy information, changes, and claims, while collaborating with our agency team to meet community needs.

We offer a family-friendly environment with benefits and growth opportunities. The ideal candidate is customer-focused, empathetic, and ready to contribute to a growing local

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Columbia - SC

• Simple IRA
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY
I opened my agency in 2000, and today I’m proud to lead a team of 12. I’ve been with State Farm for 35 years, and this career has been a major part of my life and identity. Outside the office, I enjoy sailing and spending time with my three grown children.

Community involvement is incredibly important to me, and I stay active in a variety of local charitable efforts and events. I also take great care of my team by offering PTO, a Simple IRA, health benefits, strong work–life balance, and reimbursement for licensing costs.

Our office culture is warm, relaxed, and truly family-oriented. I treat my team like family and want everyone to feel supported, appreciated, and happy. When bringing someone new onboard, I look for a person who meshes well with the group — someone kind, easygoing, and able to fit naturally into our collaborative environment.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Larry Lucas - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.