Customer Care Operations Manager

Zenith American Solutions, Inc.; Minneapolis (MN); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health, vision, and dental coverage

PTO and 401(k) with company match

Growth opportunities and supportive 2

Job summary

Zenith American Solutions, Inc. seeks a Manager, Customer Care to lead and supervise its Customer Care teams, aligning with company guidelines and regulatory requirements.

The role emphasizes process optimization, performance management, and effective client service, with remote staff management and willingness to travel. The compensation is $75,000 per year, plus a comprehensive benefits package including health, vision, dental, 401(k) with company match, and PTO.

Qualifications

• High School diploma or GED is required.
• Five years of customer service experience with two years in a supervisory role.
• Understanding of call metrics, staffing models, and workforce management.
• Ability to manage staff remotely and travel as necessary.
• Bi-lingual is preferred.
• Associates degree preferred.

Responsibilities

• Provides daily leadership and supervision to Customer Care teams.
• Develops staff through performance management and training.
• Optimizes workflows, tools, and staffing to ensure efficiency.
• Resolves escalated issues and coordinates new client implementations.
• Maintains knowledge of assigned plans and supports client meetings.
• Performs other duties as assigned.

Skills

Leadership

Team coordination

Communication

Decision making

Analytical thinking

Education

High School diploma or GED

Associates degree in business (preferred)

Tools

Microsoft Office

Job description

Zenith American Solutions, Inc. seeks a Manager, Customer Care to lead and supervise its Customer Care teams, aligning with company guidelines and regulatory requirements.

The role emphasizes process optimization, performance management, and effective client service, with remote staff management and willingness to travel. The compensation is $75,000 per year, plus a comprehensive benefits package including health, vision, dental, 401(k) with company match, and PTO.