Customer Care Coordinator

Jushi Holdings Inc.; Sterling (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical and Dental benefits

401(k)

Paid Time Off

Flexible Spending Accounts

Job summary

A leading cannabis company in Virginia is seeking a Customer Care Coordinator to provide exceptional service while educating clients. Responsibilities include customer support, product recommendations, and maintaining store cleanliness. The ideal candidate should have a high school diploma and two years of call center experience. Competitive benefits include medical and dental insurance, 401(k), and paid time off.

Qualifications

• Minimum of 2 years’ experience in a call center setting.
• Strong ability to handle tasks over the phone.
• Occasional local travel may be required.
• Excellent computer, language and reasoning skills.
• Excellent multitasking on the phone.

Responsibilities

• Deliver exceptional customer service and educate clients.
• Operate cash register and POS system.
• Ensure cleanliness and organization of the store.
• Maintain knowledge of patient benefits, discounts, and promotions to encourage memberships.
• Follow safety, health, and regulatory compliance procedures.
• Maintain store cleanliness and stock retail items; operate POS system.
• Collaborate with team to meet sales, guest satisfaction, and compliance goals.

Skills

Excellent computer skills

Excellent multi-tasking skills

Language and reasoning skills

Multitasking

Education

High School diploma or GED

Associate or Bachelor’s degree preferred

Tools

POS system

MS Office / Computer proficiency

Job description

Want to make a meaningful difference in people’s lives while earning a competitive salary? At Jushi Holdings Inc., (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Coordinator, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Coordinator is primarily responsible for aiding patrons and patients telephonically. The Customer Care Coordinator conducts day-to-day customer phone support while adhering to company policy and industry regulations. The ideal candidate would be an individual seeking to focus on customer care in the cannabis industry.

Responsibilities

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
• Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
• Operate cash register, computer-based POS system, and cash drawer
• Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
• All other job duties as assigned

Qualifications

• High School diploma or General Education Development (GED) required
• Associate or Bachelor’s degree in any field preferred
• Minimum of 2 years’ experience in a call center setting
• Excellent computer, language and reasoning skills
• Excellent multi-tasking skills over the phone
• Occasionally requires local travel, as needed

Physical Requirements

• Constantly perform desk-based computer tasks
• Frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
• Occasionally twist/bend/stoop/squat, kneel/crawl

What we have to offer our employees at Jushi

We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

Bonus duties you should understand

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.