Customer Care Consultant

Jushi Holdings Inc.; Springdale (OH); On-site; USD 5,500 - 8,300; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Flexible Spending Account

Paid Time Off

Paid Holidays

401(k) Plan

Job summary

Jushi Holdings Inc. in Ohio seeks a Customer Care Consultant to deliver exceptional service to patrons and patients while educating them about products and promotions.

You will handle day-to-day phone support, assist in-store customers, and ensure compliance with company policies and state regulations. The role emphasizes teamwork, reliable communication, and a willingness to learn about medical cannabis benefits, discounts, and membership programs.

Qualifications

• High School diploma or GED required.
• Associate or Bachelor’s degree in any field preferred.
• Excellent computer, language and reasoning skills.
• Excellent multi-tasking skills over the phone.
• Occasionally requires local travel.

Responsibilities

• Assist patrons and patients via phone and in-store interactions.
• Provide accurate product information and recommendations.
• Operate POS system and manage cash register.
• Maintain store cleanliness and stock shelves.
• Work as part of a team to meet sales and compliance goals.
• Adhere to company policies and regulatory guidelines.
• All other duties as assigned.

Skills

Customer service

Communication

Multitasking

Reasoning

Education

GED

Associate/Bachelor’s degree

Job description

Want to make a meaningful difference in people’s lives while earning a competitive salary? At Jushi Holdings Inc. ”) ( CSE: JUSH ) ( OTCQX: JUSHF ), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Consultant, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Consultant is primarily responsible for aiding patrons and patients, telephonically. The Customer Care Consultant conducts day-to-day customer phone support while adhering to company policy and industry regulations. The ideal candidate would be an individual seeking to focus on customer care in the cannabis industry.

Do what you do best and earn a little extra — $4–$6/hour in tips. In addition to your base pay.

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
• Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
• Operate cash register, computer-based POS system, and cash drawer
• Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
• All other job duties as assigned

WHAT WE ARE LOOKING FOR

• High School diploma or General Education Development (GED) required
• Associate or Bachelor’s degree in any field preferred
• Excellent computer, language and reasoning skills
• Excellent multi-tasking skills over the phone
• Occasionally requires local travel, as needed

PHYSICAL REQUIREMENTS

• Constantly perform desk-based computer tasks
• Frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
• Occasionally Twist/bend/stoop/squat, kneel/crawl

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI

• Medical
• Dental
• Vision
• Life
• Short-and Long-Term Disability
• Flexible Spending Accounts
• Paid Time Off
• Paid Holidays
• 401(k)

BONUS DUTIES YOU SHOULD UNDERSTAND

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.