Customer Care Consultant

Jushi Holdings Inc.; Millbury (MA); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k)

Job summary

Jushi Holdings Inc. in Massachusetts is seeking a Customer Care Consultant to deliver exceptional service to patrons and patients, primarily via phone, while educating clients about products and policies.

You will greet visitors, support sales floor tours, apply company procedures and regulatory guidelines, and work with a team to meet service and compliance goals. Excellent communication and computer skills are essential.

Qualifications

• Excellent computer, language and reasoning skills.
• Excellent multi-tasking skills over the phone.

Responsibilities

• Adhere to mission, values, ethics and professionalism.
• Provide outstanding customer service to patrons by addressing questions and directing concerns.
• Lead tours of sales floor and make product recommendations based on research.
• Explain patient/member benefits, discounts, and promotions to encourage memberships.
• Ensure by-product handling procedures, safety policies and regulatory compliance.
• Maintain store cleanliness and organize stock and supplies.
• Operate cash register and POS system.
• Collaborate with team to meet sales, guest satisfaction and compliance goals.

Skills

Computer skills

Phone multitasking

Language skills

Education

High School diploma or GED

Associate or Bachelor's degree preferred

Job description

Compensation:$16.00 - $18.00 (per-hour-wage)

Want to make a meaningful difference in people’s lives while earning a competitive salary? At Jushi Holdings Inc. ”) ( CSE: JUSH ) ( OTCQX: JUSHF ), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Consultant, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Consultant is primarily responsible for aiding patrons and patients, telephonically. The Customer Care Consultant conducts day-to-day customer phone support while adhering to company policy and industry regulations. The ideal candidate would be an individual seeking to focus on customer care in the cannabis industry.

WHAT YOU WILL DO

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
• Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
• Operate cash register, computer-based POS system, and cash drawer
• Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
• All other job duties as assigned

WHAT WE ARE LOOKING FOR

• High School diploma or General Education Development (GED) required
• Associate or Bachelor’s degree in any field preferred
• Excellent computer, language and reasoning skills
• Excellent multi-tasking skills over the phone
• Occasionally requires local travel, as needed

PHYSICAL REQUIREMENTS

• Constantly perform desk-based computer tasks
• Frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
• Occasionally Twist/bend/stoop/squat, kneel/crawl

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI

We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.