Customer Care Associate

Carrier Global Corporation; Charlotte (NC); Hybrid; USD 65,000 - 130,000; Full time

Benefits offered by this job

Health care benefits

Retirement benefits

Paid time off

Disability coverage

Life Insurance

Tax-advantaged accounts

Tuition assistance

Job summary

Carrier Global Corporation is hiring a Customer Care Associate in Charlotte, NC to support service agreement renewals and customer retention. The role centers on building long-term trust with clients, coordinating with Sales and Operations, and ensuring high customer satisfaction.

This hybrid position blends in-office collaboration with remote work. Ideal candidates bring HVAC industry knowledge, 2+ years of experience, and strong relationship-building and presentation skills to drive renewals

Qualifications

• High School Diploma or GED.
• 2+ years' experience within the HVAC or services industry.
• Bachelor’s degree preferred.
• Knowledge of HVAC industry and key market participants.
• Strong teamwork in a dynamic environment.
• Excellent presentation and relationship-building skills.
• Ability to manage multiple tasks and requests.
• Proficiency with Microsoft software and Salesforce.

Responsibilities

• Maintain and develop relationships with contract customers on a semi-annual basis.
• Support Commercial Service Agreement escalations.
• Partner with operations to build Service Agreement strategies with the Service Contract Specialist.
• Liaise between Sales and Operations to meet customer needs.
• Ensure Service Agreements are renewed on time.
• Track action items to completion and customer satisfaction.
• Identify and forward potential upsell opportunities to Sales Leader.

Skills

Customer service

Relationship building

Communication

Cross-functional teamwork

Time management

Presentation skills

Education

Bachelor’s degree

Tools

Microsoft Office

Salesforce

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About this role

Carrier Commercial Services is hiring a Customer Care Associate who will support service agreement renewals and customer retention strategies. Carrier strives for 100% customer retention! The focus of this role is to interact with customers in face-to-face meetings to ensure alignment between customer needs and service agreement deliverables. Establishes and maintains long‑term trust relationship with assigned accounts and ensures a very high degree of customer satisfaction.

This role is a great fit for someone who excels at building relationships, has outstanding customer service and enjoys working with cross‑functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers.

This is a hybrid role (2 days in office and 3 days at home per week) for someone that lives close to our offices in Charlotte, NC.

Key Responsibilities

• Maintain and develop relationships with contract customers on a semi-annual basis
• Support Commercial Service Agreement escalations
• Partner with operations teams to build out Service Agreement customer strategies with Service Contract Specialist
• Attend to customer needs and requests, serve as liaison between Sales and Operations teams
• Ensure Service Agreements are renewed on time
• Track action items to completion, ensuring customer satisfaction
• Work with the Sales and Operations leadership to renew the service agreements at profitable margins
• Seek out potential sales opportunities i.e. Customer's budgeted upgrades/expansions, and forward opportunities to Sales Leader for assignment
• Reach out existing chiller customer base to seek out end user information or Digital service agreements

Basic Qualifications

• High School Diploma or GED
• 2+ years' experience within the HVAC or services industry

Preferred Qualifications

• Bachelor’s degree
• Knowledge of the HVAC industry, market and key market participants
• Ability to work in a highly team-oriented and dynamic environment
• Presentation skills to develop expectations and relationships with internal/external customers
• Self-motivated and able to manage many simultaneous actions and requests
• Comfortable operating in a technical environment
• Utilize Microsoft based computer software and Salesforce
• Goal-orientated with strong time management and organizational skill

Additional information

• Must have unrestricted authorization to work in the USA.
• No visa sponsoring available

Pay Range

The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

Thisposition may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advanted Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days fromJobPosting Date: 16 September 2026

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.