Customer Care Agent

Peoples National Bank, N.A.; Vernon (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life and AD&D Insurance

401k & Company Match

Discretionary Bonus

Job summary

A local community bank is looking for a customer service representative to assist with account-related services and teller transactions. Candidates should have a high school diploma and at least one year of experience in customer service, preferably in a financial institution. Key responsibilities include providing exceptional service, resolving customer inquiries, and maintaining confidentiality. The role offers a collaborative environment with opportunities for growth and innovation.

Qualifications

• Minimum of one year experience in a teller/customer service role.
• Ability to communicate effectively with diverse customers.

Responsibilities

• Provide service support for banking services and teller transactions.
• Resolve customer requests effectively.
• Maintain confidentiality and security of customer information.

Skills

Excellent communication skills

Proficient computer/keyboard skills

Attention to detail

Problem-solving skills

Education

High School diploma

Job description

Overview

This position provides customers with a variety of account-related service assistance in a prompt, professional and courteous manner while maintaining the confidentiality of the Bank’s records and customer transactions; completes transactions (of varying complexities) according to established guidelines and adhering to the Bank’s policies and procedures; and is responsible for interactions and teller transactions with customers and prospects through the power of innovative video technology.

Duties and Responsibilities

• Provides exceptional service support for banking services and teller transactions
• Resolves customer requests through proficient use of the system tools
• Provides an exceptional customer experience during the interaction
• Adheres to regulatory scripting and customer protocol, as prescribed
• Seeks and captures opportunities to differentiate the customer’s experience by identifying banking suitable for the customer’s current or future needs
• Maintains confidentiality and security of customer information according to regulatory and company guidelines and policies

Minimum Qualifications

• High School diploma
• Minimum of one year experience in a teller/customer service role (in a financial institution)

Preferred Qualifications

• Excellent communication (verbal, written and listening) skills
• Proficient computer/keyboard skills
• Proficient telephone etiquette skills including the ability to speak clearly and concisely with customers and the ability to effectively communicate with people at all levels and from various backgrounds
• Acute attention to detail
• Effective decision making and problem-solving skill

About Company

Peoples National Bank, a local community bank, serving our customers since 1909. We seek innovative caring, customer-service minded individuals who are looking for personal challenge and growth in position such as sales, technology, finance, administration and management. We are non-traditional thinkers who work hard and care about the people we serve while enjoying a family/team atmosphere.

Benefits

• Medical Dental and Vision Insurance
• Life and AD&D Insurance
• Long Term Disability
• AirEvac Membership
• 401k & Company Match
• Invest in Company Stock
• Discretionary Bonus

Peoples National Bank is an Equal Opportunity Employer.