Customer Care Agent

Vital Holdings LLC; Milwaukee (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

Vital Holdings LLC is seeking a Customer Care Agent to interact with customers, provide information about services, and handle and resolve inquiries and complaints. The role requires teamwork, computer literacy, and a friendly, professional telephone presence.

The candidate will respond to calls, emails and faxes, assess needs, and follow up to ensure satisfaction while maintaining accurate records and performing routine data entry tasks.

Qualifications

• One year of experience in customer care or related role.
• Proficient English and grammar.
• Pleasant telephone voice and manner.
• Ability to operate basic office equipment.
• Typing 45–55 wpm with high accuracy.
• Proven customer support experience.
• Know 10-key by touch.

Responsibilities

• Train, explain tasks, and assist in solving customer problems.
• Answer incoming phone calls, faxes, emails and respond to customer requests.
• Identify and assess customer needs to achieve satisfaction.
• Handle complaints and provide solutions within time limits and follow up to ensure resolution.
• Go the extra mile to engage customers.
• Key in new box information for all accounts.
• Data entry includes location changes, assigning departments, and printing outputs.
• Store previous month’s files in VRC boxes.
• Work on special projects as required by the Customer Service Manager or Director of Operations.

Skills

Teamwork

Computer literacy

Multi-tasking

Customer service

Communication skills

Education

One year experience

Tools

10-key by touch

Job description

Description:

Title: Customer Care Agent

Reports To: Customer Care Manager

Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints.

Essential Functions:

• Train, explain tasks, and assist in the solution of customer problems.
• Answer incoming phone calls, faxes, emails and respond to customer requests.
• Identify and assess customer’s needs to achieve satisfaction.
• Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Go the extra mile to engage customers.
• Key in new box information for all accounts.
• Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
• Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder.
• At the end of each month, responsible for storing the previous month’s files in VRC boxes.
• Work on special projects as required by the Customer Service Manager or Director of
• Operations or as needs arise.

Requirements:

Competencies:

• Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.
• Must have some computer knowledge.
• Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management.
• Ability to work with external customers, potential customers, vendors, and suppliers.
• Able to retain knowledge of services lines, prices, and delivery times.
• Ability to multi-task, prioritize and manage time effectively.
• Flexible, spontaneous, and able to deal with the unexpected.

Work Environment: Must be able to tolerate heat in the summer and cold in the winter.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.

Education and Eligibility Requirements:

• One (1) years’ experience.
• Knowledge and ability-English and grammar.
• Pleasant telephone voice/manner.
• Ability to operate simple office equipment sufficiently to perform the job.
• Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy.
• Must have proven customer support experience.
• Must know 10-key by touch.

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.

Notice Regarding the Use of Artificial Intelligence in Application Review:

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.

Equal employment opportunity, including veterans and individuals with disabilities.

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