Customer Care Advocate at Zenith American Solutions Spokane, WA

Zenith American Solutions; Spokane (WA); On-site; USD 33,000 - 39,000; Full time

Job summary

Zenith American Solutions in Spokane, WA, seeks a Customer Care Advocate to provide service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status. The role handles PHI/PII per job description and requires basic computer skills and strong customer focus.

Responsibilities include processing enrollments, updating member information, and communications related to regulatory requirements, claims, and retirement benefits.

Qualifications

• High school diploma or GED.
• Six months of experience in customer service, third-party administrator processing, or benefits administration.
• Strong work ethic and team player mentality.
• Integrity and commitment to customer satisfaction.
• Ability to communicate clearly and professionally, verbally and in writing.
• Solid organization skills with attention to detail and listening.
• Ability to read, analyze, and interpret business materials, procedures, and benefit plans.
• Proficient with MS Office tools and applications.

Responsibilities

• Provides customer service by responding to inquiries and documenting interactions.
• Maintains current knowledge of assigned Plan(s) and applies it to all duties.
• Processes enrollments and updates member information in systems.
• Distributes communications related to regulatory requirements and claims status.
• Initiates action requests to appropriate departments for adjustments to claims, retirement, or eligibility and follows up.
• Researches and resolves complex and technical issues and irregularities.

Skills

Customer service

Benefits administration

Communication

MS Office

Documentation

Education

High school diploma or GED

Tools

MS Office Suite

Job description

Customer Care Advocate job at Zenith American Solutions. Spokane, WA.

Title: Customer Care Advocate
Union: UFCW 3000 Spokane
Grade: 6

Position Summary

The Customer Care Advocate provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status.

Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role.

Key Duties and Responsibilities

• Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions.
• Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits.
• Updates files, including documenting system notes of conversations or action taken.
• Performs tasks associated with the administration of retirement and health and welfare benefits such as;
• Processing and/or sending mailers or required forms as requested by members.
• Processing and/or sending correspondence related to member or claims status.
• Processing enrollments and updating member information in applicable system(s).
• Distributing communications related to regulatory requirements.
• Initiates Action Requests to appropriate departments requesting adjustments to claims, retirement, and/or eligibility as necessary.Follows up to ensure successful completion of Action Request.
• Researches and resolves complex and technical issues and irregularities.
• Performs other duties as assigned.

Requirements

Minimum Qualifications

• High school diploma or GED.
• Six months of experience working in customer service, third-party administrator processing, or benefits administration.
• Strong work ethic and team player mentality.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Solid organization skills with strong detail orientation and listening skills.
• Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations.
• Proficient computer skills including MS Office tools and applications.

Preferred Qualifications

• Call center experience in benefits claims, billing, or eligibility.
• Bilingual.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.

Working Conditions/Physical Effort

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Disability Accommodation

Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at [e-mail] , and we would be happy to assist you.

Please note that in compliance with certain state law, we are displaying salary. This rate is intended for hires into this location.

Compensation: $24.26/hr