Customer Care Administrator

Kinetico Incorporated; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

Kinetico Incorporated is seeking a Customer Care Administrator to be the first point of contact at our Corporate Dealer store, handling walk-in and phone inquiries, processing transactions, and updating CRM records. You will promote products and services while ensuring a high-quality customer experience.

The role requires a high school diploma, 1-2 years in a customer-facing environment, and preferred proficiency in Spanish or other languages.

Qualifications

• High school diploma required; associate’s in business preferred.
• 1-2 years related work experience in a customer-facing environment.
• Proficiency in Spanish or other languages preferred.
• Excellent interpersonal skills effectively communicating with customers.
• Customer service experience.
• Strong attention to detail.
• Ability to use CRM systems, point of sale software and basic computer applications.
• Good problem solving skills and ability to handle customers with patience and solution-oriented approach.

Responsibilities

• Delivers exceptional customer service to walk in customers, addressing their needs, answering questions, and ensuring a positive customer experience.
• Manages incoming calls efficiently, delivering accurate information, addressing customer concerns, and routing calls to the appropriate departments.
• Processes transactions for in-store purchases, ensuring cash and card payments are handled accurately.
• Maintains and updates customer records in the CRM database, verifying customer details, and accurately entering warranty information to ensure data integrity.
• Actively promotes store products, services, and promotions while engaging customers with a focus on delivering high-quality customer service, both in-store and over the phone.

Skills

Customer service

Multi-tasking

Communication

Problem solving

Attention to detail

Spanish language

Education

High school diploma

Associate's in business

Tools

CRM systems

Point of sale software

Basic computer applications

Job description

Love what you do at Kinetico Kinetico believes in treating its employees with respect. They play a vital role in enabling our innovation, growth and success. We strive to provide them with opportunities to grow in a motivating environment.

Job Description: Purpose

The Customer Care Administrator acts as the initial point of contact at our Corporate Dealer store, responsible for creating a positive and professional first impression of the customer experience.

This role includes managing incoming calls, assisting walk-in clients, processing transactions, and ensuring timely and accurate updates to the CRM database.

Key Areas of Responsibilities

• Delivers exceptional customer service to walk in customers, addressing their needs, answering questions, and ensuring a positive customer experience.
• Manages incoming calls efficiently, delivering accurate information, addressing customer concerns, and routing calls to the appropriate departments.
• Processes transactions for in-store purchases, ensuring cash and card payments are handled accurately.
• Maintains and updates customer records in the CRM database, verifying customer details, and accurately entering warranty information to ensure data integrity.
• Actively promotes store products, services, and promotions while engaging customers with a focus on delivering high-quality customer service, both in-store and over the phone.

Key Performance Indicators

• Customer service satisfaction
• Accuracy of work and processes
• Job Knowledge

Job Knowledge, Skills, and Experience

• High school diploma required; associate’s in business preferred.
• 1-2 years related work experience in a customer-facing environment.
• Proficiency in Spanish or other languages preferred.
• Excellent interpersonal skills effectively communicating with customers.
• Customer service experience.
• Strong attention to detail.
• Ability to use CRM systems, point of sale software and basic computer applications.
• Good problem solving skills and ability to handle customers with patience and solution-oriented approach.

Our Commitment and Difference

Founded in 1970, Kinetico was started by two engineers who pioneered the development of non-electric, fully automatic water treatment systems. Evolving from the Tangent Company, a small consulting design firm, Kinetico soon became a global organization of independent dealers, international distributors representing nearly 100 countries. Through the dedication of its founders, employees and distribution network, Kinetico has experienced tremendous success.

The company has grown from a two-man, creative undertaking into a strong and dynamic organization. Innovative technology and a strong commitment to customer satisfaction have distinguished the company and positioned Kinetico as a leader in today’s ever-changing water treatment industry manufacturing water softeners, along with a wide range of systems that improve water quality for general use, as well as those that provide high-quality drinking water for consumption.

Kinetico products are third party certified to confirm quality and performance and complimented by the most comprehensive warranties in the industry.

Kinetico is part of the Axel Johnson Group of companies, a global organization and fifth generation company that continues to be successful in developing leading businesses.

Equal Employment Opportunity

Kinetico Incorporated is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

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