Director, Customer and Business Operations - Audio Tech

Bose Corporation; Atlanta (GA); On-site; USD 135,000 - 185,625; Full time

Benefits offered by this job

Bonus programs

Comprehensive health and welfare benefits

401(k) plan

Generous employee discount

Job summary

A leading audio technology company is seeking a Customer & Business Operations Manager in Atlanta, GA. This full-time role involves leading the design and development of customer-facing processes, coordinating with internal teams, and managing multiple projects. Candidates should possess strong project management skills with at least 5 years of experience. The position offers competitive compensation in the range of $135,000-$185,625 along with comprehensive benefits and a collaborative work environment.

Qualifications

• 5+ years of experience in project management or implementation roles.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall).
• Ability to manage multiple projects simultaneously and meet deadlines.

Responsibilities

• Lead the design and development of customer facing processes from contracting through support.
• Develop and maintain detailed project plans, timelines, and status reports.
• Coordinate with internal teams to ensure alignment and successful project execution.

Skills

Project management

Problem-solving

Excellent communication

Interpersonal skills

Attention to detail

Education

Bachelor’s degree in Business, Engineering, Information Technology

Tools

MS Project

JIRA

HubSpot

SharePoint

Confluence

Job description

Customer & Business Operations Manager – Audio Technology page is loaded## Customer & Business Operations Manager – Audio Technologylocations: US, GA - Atlanta: US, MI - Bloomfield Hills: US, MA - Framinghamtime type: Full timeposted on: Posted Todayjob requisition id: R28484At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound. Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation. # **Job Description****Location:** Framingham, Ma + Atlanta, Ga + Detroit, Mi**Job Type:** Full-TimeYou know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most.At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical.Bose's Technology Licensing Division empowers strategic partners with cutting-edge audio and signal processing technologies, fostering innovation and delivering unparalleled audio experiences. Our mission is to elevate audio standards across diverse industries delivering creating mutually beneficial partnerships to strategic partners and their consumers. Bose is a company built on disruptive innovation—having the courage to challenge the status quo, an unwavering commitment to our customers, and the fundamental belief that anything is possible.We never settle; we have a passion for discovering better ways to help people enjoy the things they love. We need people like you, people with better solutions.If you join us, you’ll find the opportunity to do your best work and the freedom to enjoy it. Here, every employee has the opportunity to build their own success and contribute to ours.It’s an atmosphere of trust, collaboration, high expectations, and great reward. Our goal is to make your experience exciting and meaningful—a valuable opportunity to contribute to the industry and to Bose.**Job Summary:** The Customer and Business Operations Manager will be responsible for the design, development and deployment for the customer operations (contracting, implementation and billing) along with the business operations associated with our Audio Technology business unit. This role requires customer obsession, an ability to lead and execute with excellence, strong problem solving and design skills, excellent communication, and the ability to work collaboratively with cross-functional teams in a high growth environment.**Key Responsibilities:*** Lead the design and building of the business operations and related technology stack that supports our growth strategy and related program initiatives* Lead the design and development of customer facing processes from contracting through support.* Develop and maintain detailed project plans, timelines, and status reports.* Coordinate with internal teams (e.g., business development, product management, engineering, legal, business services) to ensure alignment and successful project execution.* Conduct client meetings to gather requirements, provide updates, and address any concerns.* Identify and mitigate potential risks and issues throughout the program.* Ensure all project deliverables meet quality standards and client expectations.* Manage key operational aspects of technology licensing relationships including account risk review, account setup, SKU creation, and customer volume/revenue reporting.* Conduct project retrospectives to gather stakeholder feedback and drive process improvements.* Collaborate with Product Engineering and Program Management to continuously improve implementation processes and methodologies.**Qualifications:*** Bachelor’s degree in Business, Engineering, Information Technology, or a related field.* 5+ years of experience in project management or implementation roles.* Strong understanding of project management methodologies (e.g., Agile, Waterfall).* Excellent communication and interpersonal skills.* Ability to manage multiple projects simultaneously and meet deadlines.* Proficiency in project management software (e.g., MS Project, JIRA).* Problem-solving skills and attention to detail.**Preferred Qualifications:*** PMP or similar project management certification.* Experience in audio technologies.* Familiarity with HubSpot, JIRA, SharePoint, and Confluence.At Bose, you're inspired to be and do your best and are rewarded for your unique talents! Our compensation is thoughtfully tailored to your skills, experience, education, and location, and goes beyond base salary. The hiring range for this position in the primary work location of Atlanta, Georgia is: $135,000-$185,625.The hiring range for other Bose work locations may vary.In addition to competitive base pay we offer rewards including bonus programs, comprehensive health and welfare benefits, a 401(k) plan, plus exclusive perks designed to support your wellbeing, and a generous employee discount where you can immerse yourself in our products and experiences. We are a proudly independent company—driven by purpose, guided by our values, and united by a belief in the power of sound. As the world leader in audio experiences, we’re creating what’s next—pushing boundaries and delivering transformative sound experiences for people everywhere. Join us and make your next career move a mic-drop. Let’s Make Waves.Bose is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. The EEOC’s “Know Your Rights: Workplace discrimination is illegal” Poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf. Bose is committed to providing reasonable accommodations to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to applicant\_disability\[e-mail]. Please include "Application Accommodation Request" in the subject of the email.Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.