Customer Audit Manager

Digital Realty Trust, L.P.; Ashburn (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Digital Realty Trust, L.P. is seeking a Customer Audit Manager to oversee the end-to-end customer audit process across the region. You will manage on-site audits, coordinate with Operations, Sales, Quality and Compliance, and ensure timely delivery of audit outcomes.

The role requires a Bachelor’s degree in a related field and at least 5 years of audit/compliance experience in a service environment such as data centers or IT. Travel to client sites will be required.

Qualifications

• Bachelor's degree or equivalent work experience in audit management and control.
• Minimum 5+ years in an audit/compliance role in a service company (utility/data centre/IT/telecoms preferred).
• Excellent interpersonal and communication skills; ability to interact with multiple stakeholder groups.

Responsibilities

• Oversee end-to-end customer audit process for the region, including RFIs, documentation, action follow-up.
• Lead on-site customer audits and ensure cross-functional support is available.
• Serve as single point of contact for customers and internal teams to ensure centralized audit support.
• Develop internal quality gates to improve audit success and customer satisfaction.
• Maintain audit databases and drive continuous improvement in processes.

Skills

Audit management

Stakeholder communication

Problem-solving

Organizational skills

Initiative

Education

Bachelor's degree in Business, IT, Engineering or related discipline

Job description

Position Title: Customer Audit Manager

The Customer Audit Manager is accountable for the end‑to‑end customer audit process, ensuring that customer‑related audit requests are managed on time and aligned to both the customer and internal team’s expectations. The position reports to the Head of Customer Success. Focus is on external contact with customers and internal contact is between Operations, Sales, Sub‑Regional and cross‑functional teams, including Quality and Compliance.

What you’ll do

• Responsible for the end‑to‑end customer audit process within the region, including organizing, documenting, RFIs, task execution, and corrective action follow‑up.
• Lead and manage on‑site customer audits and ensure all requirements are met and appropriate support from internal teams is in place.
• Act as a single point of contact for the customers and all internal parties to ensure local centralized support for customer audits.
• Develop internal cross‑functional quality gates to ensure success of the function.
• Support the development and maintenance of an audit database and foster continuous improvement programs aimed at enhancing audit processes and customer satisfaction.
• Partner with Customer Success Managers to ensure successful execution of strategic customer audits.
• Participate in the Global Customer Audit community to drive improvements and global consistency.
• Interface with Operations Management Team and contribute actively beyond the own responsibility areas.
• Willingness to travel in the subregion for on‑site customer audits.

What you’ll need

• Bachelor’s degree in Business, IT, Engineering or related discipline, or equivalent work experience in audit management and control.
• Minimum 5+ years of experience in an audit / compliance role in a service company, preferably a utility, data centre, IT, or telecommunications company.
• Ability to interface with internal functional teams in Operations, implementation, Sales, Finance, and segment; external contact with customers and potentially integrators.
• Problem‑solving ability – breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, and distinguishes critical details from unimportant facts.
• Excellent interpersonal and communication skills; listens attentively, speaks clearly and concisely, creates accurate and punctual reports, and can communicate on different stakeholder levels and with sensitivity.
• Team player that connects people and unites them to do the right things for our customers (without the authority to instruct them to do so).
• Excellent organisational skills to ensure all internal departments contribute to delivering a timely and high‑quality experience to our customers.
• Ability to act on own initiative and with minimal supervision.

Demonstrates integrity and ability to maintain confidentiality.