Customer and Product Solutions Engineer, GenAI

Google; Sunnyvale (CA); On-site; USD 127,000 - 182,000; Full time

Job summary

Google seeks a Customer and Product Solutions Engineer for GenAI in Sunnyvale. You will enable developers and enterprises to leverage DeepMind Gen AI and Gemini APIs, shaping product roadmaps with engineering and product teams, and guiding startups to launch using Gemini models and tools.

The role requires expertise in web tech, programming, and Generative AI, with collaboration across multiple teams and a focus on practical solutions.

Qualifications

• Bachelor's degree in Engineering, CS, or related field or equivalent practical experience.
• 3 years of experience with client-side web technologies (HTML/CSS/JS/HTTP).
• 3 years of experience coding in one or more languages (e.g., Java, C/C++, Python).
• Experience troubleshooting technical issues for partners or customers.
• Experience with Generative AI models and related technologies.

Responsibilities

• Enable developers, creators, and enterprises to build on Google DeepMind Gen AI products and Gemini APIs.
• Collaborate with engineering and product management to shape roadmaps and features.
• Guide AI startups in launching using Gemini models, APIs, and tools.
• Design, build, and maintain internal support solutions powered by Gemini Gen AI offerings.
• Stay at the forefront of rapid AI advancements and share insights with teams and partners.

Skills

Web technologies

Programming languages

Troubleshooting

GenAI experience

Education

Bachelor's degree

Tools

Gemini APIs

Agentic toolkits

Job description

Customer and Product Solutions Engineer, GenAI

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Minimum qualifications:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• Experience troubleshooting technical issues for internal/external partners or customers.
• Experience working with Generative AI models and related technologies.

Preferred qualifications:

• Master’s degree in Engineering, Computer Science, Business, or a related field.
• Experience with data analysis and problem-solving.
• Familiarity with cloud platforms and infrastructure (e.g., Google Cloud Platform).
• Excellent communication, presentation, and team-work skills.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

gTech Users and Products (gUP's) AI Technical Services team empowers first-party (1P) and third-party (3P) partners and stakeholders to innovate with technologies by providing technical services that unlock the potential of generative AI and open-source solutions. We're a group of product specialists that support Google's GenAI and open source software products.

We are committed to building an ever more fair gUP, and consider this the foundation upon which individual, team, and user success are built. We're also committed to innovation not only in the content of our work, but in the way we work.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $127000 - $182000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Enable developers, creators, and enterprises to effectively build on and leverage Google DeepMind Gen AI products and Gemini APIs.
• Collaborate closely with engineering and product management to shape future product roadmaps, translating partner feedback into actionable features.
• Act as a product expert to guide, troubleshoot, and help AI startups launch successfully using Gemini models, APIs, and tools.
• Design, build, and maintain internal support solutions powered by Agentic toolkits and Gemini Gen AI offerings.
• Stay at the forefront of rapid advancements in generative AI, sharing critical technical insights with internal teams and external partners.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.