Customer and Product Quality Director

Kaiser Aluminum; Evansville (IN); Sur place; USD 140 000 - 200 000; Plein temps

Résumé du poste

The Customer and Product Quality Assurance Director will lead the CPQA team at the Warrick Plant, ensuring best-in-class technical service for Kaiser Aluminum Packaging customers.

You will own the voice of the customer, drive product quality improvements, mentor metallurgists and CS reps, and collaborate with cross-functional teams to meet global standards for coated products.

Qualifications

• Bachelor’s degree in metallurgy or materials-related field.
• 7-10 years’ experience in metallurgy or materials science role, preferably in aluminum or metal-forming processes.
• Deep knowledge of QMS, customer audits and quality certification processes.
• Expertise in statistical process control and root-cause methodologies; Six Sigma or equivalent preferred.
• Proven ability to manage customer technical claims and supplier quality.
• Strong leadership, communication and stakeholder management skills.

Responsabilités

• Lead the CPQA team to deliver best-in-class technical service to customers.
• Champion customer needs and represent requirements to the business.
• Collaborate with customers and the business to identify product/process innovations.
• Lead efforts to deliver the Global Standard for Coated Products.
• Mentor metallurgists, CS reps, and other quality/manufacturing staff on customer requirements.
• Drive cross-disciplinary teams on product performance problem-solving and issue resolution.
• Provide timely Voice of the Customer feedback across the organization.

Connaissances

Leadership

Root-cause analysis

Stakeholder management

Process improvement

Quality assurance

Formation

Bachelor's degree in Metallurgy/Engineering

Outils

Six Sigma

Description du poste

The Customer and Product Quality Assurance Director is a leader of the Product Metallurgists and Customer Service Technical Representatives for the Kaiser Aluminum Packaging business. This tenured quality professional has a deep understanding of the customer’s product requirements and the packaging industry. This role is responsible for representing the needs of the customer internally and representing the business to the customer for product quality and technical service-related matters.

This position will be based out of our Warrick Plant located in Newburg, IN and reports to the VP Sales and Marketing – Packaging with a dotted line to the Warrick Plant Manager.

Responsibilities

• Lead the Customer and Product Quality Assurance (CPQA) team to deliver Best in Class Technical Service to our customers
• Be the customer champion to ensure all current requirements and needs are represented to the business
• Collaborate with customers and the business to identify product and process innovation
• Lead the CPQA team to ensure that we deliver the Global Standard for Coated Products
• Mentor, train and assist plant-based metallurgists, Customer Service Technical Representatives, and other quality, manufacturing, and commercial representatives to ensure a broad understanding of customer requirements
• Drive and lead product performance problem-solving teams across multiple disciplines
• Resolve customer quality issues professionally and efficiently
• Provide timely Voice of the Customer feedback across the organization

Qualifications:

• Bachelor’s degree in technical discipline (Metallurgy, Engineering, Material Science, etc.)
• 7-10 years’ experience in metallurgy or material science role, preferably within aluminum manufacturing or metal-forming processes
• Deep knowledge of QMS, customer audits and quality certification process
• Excellent analysis and critical thinking skills which include proven expertise in statistical process control, process capability analysis, root-cause methodologies. Highest level of Six Sigma or equivalent preferred.
• Demonstrated ability to manage customer technical claims and supplier quality
• Excellent leadership, communication and stakeholder management skills
• Results oriented and capable of working independently

Physical Demands:

While performing the duties of this role, the employee may be required to sit or stand for long periods and spend time on the manufacturing floor interacting with various levels of employees. The employee may occasionally lift or move items up to fifteen pounds.

This position description is not intended to be an exhaustive list of all duties.

We are an equal opportunity employer. All applicants will be considered based on job-related qualifications and abilities.

About Kaiser Aluminum: Talented people join our team because we are a company passionate about environmental sustainability, employee growth, contributing back to our communities and championing an inclusive culture.