Customer Advocate

Disabled Veteran Solutions; Remote; USD 10,000 - 60,000; Full time

Job summary

A veteran-owned organization is seeking a Customer Advocate for a full-time remote position. You will help healthcare members navigate services, requiring strong communication, technical skills, and attention to detail. This role involves primary contact with members, supporting them with their healthcare needs, and demonstrates a commitment to service through a structured training program. Successful candidates will have prior customer service experience and a high school diploma or higher. Join us to make a meaningful impact on lives while enjoying competitive pay and benefits.

Benefits

Competitive pay

Bonus opportunities

Comprehensive benefits package

Long-term growth opportunities

Qualifications

• Strong computer application and technical skills.
• Prior customer service experience in handling complex issues.
• Excellent attention to detail and organizational ability.

Responsibilities

• Serve as primary point of contact for members, helping with healthcare services.
• Support members with primary care coordination and benefit-related questions.
• Document all interactions across multiple systems.

Skills

Active listening

Communication

Problem-solving

Technical skills

Education

High School Diploma or Associate Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Customer Advocate - Full-Time (Remote)

Disabled Veteran Solutions (DVS)

A Mission That Truly Matters

Disabled Veteran Solutions (DVS) is a veteran-owned, mission-driven organization dedicated to improving lives through exceptional service. We are seeking Customer Advocates who combine strong technical ability with genuine customer care and who are looking to build a long-term career in a stable, purpose-driven environment.

This is a full-time, remote role. We invest significantly in our people-including 8 weeks of structured training-and we are committed to your success. In return, we\'re looking for individuals who are dependable, detail-oriented, and motivated to grow with us.

About the Role

As a Customer Advocate, you will serve as the primary point of contact for 50-70 members per day, helping them navigate healthcare services with empathy, professionalism, and accuracy. You will support members with primary care coordination, medications, appointments, and benefit-related questions, while documenting all interactions across multiple systems.

This role is fast-paced, structured, and highly impactful. You will be trusted to manage sensitive information, solve complex issues, and deliver a consistently high level of service.

Schedule & Work Environment

• Full-time, 100% remote, Monday through Friday
• 8-hour shifts between 8:00 AM - 8:00 PM EST
• Training Schedule: 8:00 AM - 4:30 PM EST (100% Attendance is mandatory for the entire training session)
• Permanent Schedule:
• Monday, Tuesday, Wednesday, Thursday: 8:30 AM - 5:00 PM EST
• Wednesday: 11:30 AM - 8:00 PM EST

Training & Onboarding

• Comprehensive 8-week paid training program
• Includes systems training, healthcare processes, and ongoing support
• Designed to set you up for long-term success-not trial-and-error learning

What You'll Bring

• Strong active listening, communication, and problem-solving skills
• Ability to confidently navigate multiple web-based systems while on calls
• Comfort working in a high-volume, detail-driven environment
• A genuine desire to help others and follow processes accurately

Required Qualifications

• High School Diploma, Associate Degree or higher preferred
• Strong computer application and technical skills
• Proficient with Microsoft Word, Excel, Outlook, Teams
• Excellent attention to detail and organizational ability
• Prior customer service experience handling complex or sensitive issues

Experience That Helps, but not required

• Experience in high-volume or call-driven service environments
• Experience in high-level, customer facing role in retail focused on customer service
• Healthcare, insurance, or medical terminology knowledge
• Background in social work, behavioral health, or advocacy-based roles

Compensation & Benefits

• Competitive Pay Based on Qualifications
• Bonus opportunities available
• Competitive benefits package
• Long-term growth and advancement opportunities

Important Dates

• Start Date: Monday, March 23, 2026

• Hiring Closes: March 6, 2026 (early applications encouraged)

Is This Role Right for You?

This position is ideal for individuals who value structure, accountability, and meaningful work-and who are seeking stability and growth. It is not a short-term or transitional role.

If you're ready to commit to a role where your skills, effort, and compassion make a real difference, we'd love to hear from you.

Apply today and join DVS-where your work has purpose and your career has direction.

A pre-employment drug screening and criminal background check are required prior to employment.