Customer Advocate

Safelite; Warwick (RI); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

Paid time off and holidays

Tuition reimbursement

Job summary

Safelite is seeking a Customer Advocate to deliver exceptional customer experiences by greeting customers, handling inquiries, and efficiently coordinating service processes. The role involves managing calls, emails, and administrative tasks to keep operations smooth and accurate.

The ideal candidate brings 1–3 years of telephone or administrative experience, a professional appearance, and strong problem-solving skills to ensure high-quality outcomes in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years telephone operations or business administration experience preferred.
• Ability to provide world class customer service in a fast-paced environment.
• Professional appearance and PPE as required.
• Up to 10% travel may be required.

Responsibilities

• Greet in-shop customers and resolve concerns quickly with creative solutions.
• Handle incoming calls, emails, and faxes for service issues, pricing, warranties, dispatch, and scheduling.
• Verify and complete work order information, including insurance verification and parts needed.
• Process buyouts, invoices, work orders, credit memos, and rebills.
• Review orders from the national contact center and manage dealer part orders.
• Perform additional duties as assigned.

Skills

Telephone support

Customer service

Administrative tasks

Education

High School Diploma/GED/Equivalent

Tools

CRM software

Invoicing systems

Job description

The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

• Competitive weekly base pay up to $21.75/hour.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you’ll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.