Customer Advocate

Safelite Fulfilment; Town of Texas (WI); On-site; USD 683,000 - 1,001,000; Full time

Benefits offered by this job

401(k) plan

Medical coverage

PTO

Tuition reimbursement

Paid training

Job summary

Safelite is hiring a Customer Service Associate to welcome in-shop customers and resolve concerns quickly while offering creative solutions. You will manage calls, emails, and faxes for service issues, pricing, warranties, and orders.

The role requires a High School diploma and 1–3 years of telephone operations or business administration experience, with travel up to 10%. You’ll provide world-class service in a fast-paced environment and work with clear processes and supportive resources.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1–3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a fast-paced operation.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently with creative solutions.
• Manage incoming calls, emails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, and reschedules.
• Confirm and complete work order information including insurance verification and parts status.
• Handle administrative tasks such as buyouts, invoices, work orders, and credit memos.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Telephone operations

Customer service

Communication skills

Education

High School Diploma/GED/Equivalent

Job description

What You’ll Get

Competitive weekly base pay starting at $XX/hour.

• 401(k) plan with company matching
• medical coverage plans customized to suit your needs
• a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days
• Up to $5,250 annually in tuition reimbursement
• Paid training and all the tools and resources you'll need to be successful

What You’ll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services.

We’re People Powered: Our people come first. We care about your well-being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we’re proud of our 88% Net Promoter Score (NPS). We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us - we’ve even recycled 107K+ tons of glass to date. We're diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.

Accessibility

Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process.

Agencies

Safelite does not accept unsolicited resumes or outreach from third-party recruiters. Absent a signed MSA and approval and request from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party.

Health and Safety

To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre‑employment screenings, including background checks and/or drug screenings, attestation of COVID‑19 vaccination status, and precautions against COVID‑19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates.

Note: The contact methods provided are exclusively for accessibility and vendor management requests. All other outreach to these contacts will not be responded to.

Privacy

To review and consider your application, Safelite collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Applicant Privacy Policy and Terms of Use.