Customer Advocate

ImageFIRST; Peoria (IL); Hybrid; USD 57,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

401k (match)

Paid Time Off

Tuition Reimbursement

Pet Insurance

Hospital Indemnity Insurance

Legal Insurance

Referral Program

Great company culture

Collaborative team environment

Job summary

ImageFIRST is seeking a route-based sales professional based in Bloomington, IL to grow and retain medical facility accounts through responsive, creative sales and service strategies.

You will maximize route revenue, manage paperwork, and serve as the company face to customers, with base pay of $57,000–$85,000 and weekly pay in a supportive, team-oriented culture.

We offer benefits including 401k (match), PTO, tuition reimbursement, and insurance options to support a healthy work-life balance.

Qualifications

• Minimum of 3 years of experience within sales or a route sales role.
• Must possess a valid DOT medical certification or obtain one within a designated timeframe.
• Ability to lift 25 pounds on a frequent basis and operate a commercial vehicle for long hours.

Responsibilities

• Support and promote ImageFIRST values to build the company by positively impacting associates, customers and community.
• Manage customer relationships: handle administrative sales tasks, resolve concerns, ensure satisfaction, maintain professional attitude and maximize contract terms.
• Route management: maximize efficiency, productivity and revenue; operate equipment safely and comply with safety rules.
• Sales: increase account revenue by selling additional products and services; meet or exceed sales objectives.
• Handle logistics: load truck, prepare paperwork, ensure invoices, and maintain route books.
• Maintain truck appearance and manage rails, racks, bags and posters; conduct timely repairs and PM as needed.
• Process paperwork: write work orders, ensure accuracy of invoices, manage credits and collections.

Skills

Sales experience

Route sales

Customer relations

Education

High School Diploma

Job description

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page https//www.imagefirst.com/company/

This is a route-based service-oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST’s “face” to our customers and potential customers.

This position will be based out of our branch in Bloomington, IL with a salary pay range of $57,000 to $85,000

Base pay is calculated on a 13-week average of route volume

RESPONSIBILITIES

• Support Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community
• Customer Relationships Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
• Route Manage route to maximize efficiency, productivity and revenue operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
• Sales Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives
• Load truck organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books
• Unload Truck check-in, empty soil carts, weigh carts
• Account appearance organization of rails, hanger racks, plastic, wet bags, posters and repaid bags
• Truck Maintenance timely communication of repairs, PM, accidents
• Paperwork work order preparation and follow-up, invoice accuracy, credits, collection requirements

MINIMUM QUALIFICATIONS

• Minimum of 3 years of experience within sales or a route sales role
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• Ability to lift 25 pounds on a frequent basis
• Ability to drive commercial motor vehicle for up to 10 hours daily
• High School Diploma or equivalent
• Valid Driver’s License and Excellent Driving Record
• Sense of direction/knowledge of area
• Be Respectful Value all we come in contact with
• Be Remarkable Create a positive moment with every interaction
• Be Safe Keep ourselves and those around us safe
• Be Honest Be guided by truthfulness in all we do
• Weekly pay
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, anddiversityof our associates.