Customer Advocate

ImageFIRST; Knoxville (AL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Weekly pay

Medical, Dental, Vision insurance

401k (match)

Paid Time Off Package

Tuition Reimbursement

Referral Program

Great company culture

Collaborative team environment

Job summary

ImageFIRST is hiring for a route-based sales and service role focused on growing and maintaining customer relationships within our healthcare linen program. You will manage routes, promote products, and ensure top-level service to clients while representing the ImageFIRST brand on every visit.

The role emphasizes driving revenue through additional product lines, maintaining paperwork, and delivering a remarkable customer experience across scheduled routes.

Qualifications

• Minimum of 3 years of experience within sales or a route sales role.
• Ability to lift 25 pounds on a frequent basis.
• Ability to drive commercial motor vehicle for up to 10 hours daily.
• High School Diploma or equivalent.
• Valid Driver’s License and DOT Certification required.
• Sense of direction/knowledge of area.

Responsibilities

• Promote company values and positively impact associates, customers, and community.
• Maintain and grow customer relationships, handle admin tasks, ensure satisfaction and maximize contract terms.
• Manage route for efficiency, safety, and revenue; operate company equipment safely.
• Increase account revenue by selling additional products and services; meet sales objectives.
• Oversee product management: load outs, inventories, and quality control.

Skills

Sales experience

Route sales

Customer service

Driver responsibilities

Safety awareness

Education

High School Diploma

Job description

Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

This is a route-based service-oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST’s “face” to our customers and potential customers.

RESPONSIBILITIES:

• Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community
• Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
• Route: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
• Sales: Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives
• Product Management: load outs, inventories, quality-stains/damage, tape changes
• Product Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application
• Load truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books
• Unload Truck: check-in, empty soil carts, weigh carts
• Account appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bags
• Truck Maintenance: timely communication of repairs, PM, accidents
• Paperwork: work order preparation and follow-up, invoice accuracy, credits, collection requirements

MINIMUM QUALIFICATIONS:

• Minimum of 3 years of experience within sales or a route sales role
• Ability to lift 25 pounds on a frequent basis
• Ability to drive commercial motor vehicle for up to 10 hours daily
• High School Diploma or equivalent
• Valid Driver’s License and Excellent Driving Record: DOT Certifcation requried.
• Sense of direction/knowledge of area.

Company Values & Benefits

Required Competencies:

• Be Safe: Keep ourselves and those around us safe
• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Honest: Be guided by truthfulness in all we do

Benefits:

• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.