Customer Advisor, Expert Center+ (Los Angeles)

Intuit, Inc.; West Hollywood (CA); On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

401(k) with company match

Paid sick time

Employee Stock Purchase Plan

E&O Insurance provided by Intuit

Employee Assistance Program

Discounts on Intuit products

Free TurboTax copy

Growth opportunities

Job summary

Intuit, Inc. in Southern California seeks an in-person Concierge focused on hospitality and premium customer service. You will warmly welcome visitors, listen to their needs, and guide them to the right TurboTax expert, ensuring a calm, confident experience.

This seasonal, non-exempt role requires a flexible 20-hour minimum weekly schedule, including afternoons, evenings, and weekends. You’ll be the friendly face of the TurboTax office, helping customers feel cared for and understood.

Qualifications

• 3 or more years in hospitality or customer-facing roles.
• Proven ability to deliver exceptional customer experiences.
• High school diploma or GED.

Responsibilities

• Greet customers warmly and set a welcoming tone for the visit.
• Understand needs and guide customers to the right service or expert.
• Support customer acquisition activities, including in-store events and networking.
• Follow up with customers to ensure questions are resolved and help is provided.
• Ensure smooth hand-offs and a personal, clear experience at every step.

Skills

Hospitality experience

Customer service

Empathy

Communication skills

High-touch service

Education

High school diploma or GED

Job description

About the Role

We are seeking a hospitality-focused customer experience professional who finds genuine fulfillment in making people feel welcomed, understood, and well cared for. This role is for someone who thrives on creating warm, personalized interactions and takes pride in leaving every customer better than they found them. The goal is to deliver a premium, highly attentive service experience where customers feel at ease and confident they are in the right place.

As an in-person Concierge, you will serve as a trustworthy, approachable, proactive, and knowledgeable guide. You won't be preparing taxes. Instead, your main strength will be connecting with individuals, understanding their concerns and needs, and helping them make informed choices. You'll serve as a dedicated host and navigator, listening carefully to each customer's situation and connecting them with the right service or expert within the TurboTax network.

This is a seasonal, non-exempt role.

The Impact You'll Make

Your primary mission is to ensure every customer who walks through our doors feels genuinely welcomed, heard, and supported. This is a role for someone who finds deep satisfaction in the quality of the experience they deliver - someone who understands that a calm, confident, well-guided customer is the best outcome. Your warmth, attentiveness, and commitment to service excellence are what set the tone for the entire location.

Key Responsibilities

Deliver a World-Class Customer Experience

• Warmly greet customers as they enter the office, setting a welcoming, professional tone from the very first moment
• Listen attentively and ask thoughtful questions to understand each customer's unique situation, concerns, and needs
• Serve as a knowledgeable guide, helping customers understand their options and feel confident they are being directed to the right service or expert
• Accompany customers through their entire experience - from arrival to a smooth hand-off - ensuring every touchpoint feels personal, clear, and supportive
• Reduce friction at every step: answer questions, resolve concerns, and remove obstacles so the customer experience is as effortless as possible
• Follow up thoughtfully with customers to ensure they received the support they needed and that any outstanding questions are resolved
• Support customer acquisition and retention activities, including in-store programming and events, as well as networking and marketing activities outside of the store.

Champion the Intuit and TurboTax Brands

• Serve as the on-the-ground face of Intuit TurboTax, embodying the brand's commitment to attentive, premium hospitality
• Provide critical feedback that directly shapes the employee and customer experience as a key member of our Expert Office locations
• Commit to a culture of continuous improvement by actively soliciting and responding to feedback

What You Get

As a TurboTax Concierge you'll receive access to exceptional company benefits and resources, including:

• 401(k) Savings Plan with company matching
• Paid sick time
• Employee Stock Purchase Plan
• E&O Insurance provided by Intuit
• Employee Assistance Program
• Discounts on Intuit products, including a free copy of TurboTax
• Ongoing collaboration opportunities with TurboTax's network of growth-minded professionals

Qualifications

Experience & Education

• 3 or more years of experience in a relevant field such as hospitality, customer service, guest relations, or another high-touch customer-facing role
• A proven track record of delivering exceptional customer experiences and resolving customer needs through effective communication and empathy
• A high school diploma or GED

Role Requirements

• Full availability for a flexible 20-hour minimum weekly schedule, including afternoons, evenings, and weekends
• This role requires the ability to stand, walk, and bend for extended periods throughout the workday; reasonable accommodations may be made for individuals with disabilities
• Willingness to adhere to company standards including time and attendance, office etiquette, and uniform and grooming standards

What You Bring

• Proven experience in a high-touch, customer-facing role where delivering a warm, attentive, and seamless experience was the primary measure of success
• Proactive, perceptive, and empathetic - with an exceptional ability to read a customer's needs, build rapport quickly, and make people feel genuinely at ease
• A deep passion for hospitality and service excellence - you are energized by creating moments where customers feel truly cared for and leave better than they arrived
• A calm, reassuring presence that helps customers navigate unfamiliar or stressful situations with confidence
• Flexible and comfortable with ambiguity, thriving in a dynamic environment where processes are still being refined
• A natural ability to listen actively, communicate clearly, and guide customers to a positive resolution
• Thrives in a collaborative team setting and demonstrates respect for colleagues
• Committed to a culture of continuous improvement through actively soliciting and responding to feedback
• Tax and financial services knowledge is ideal, but not required - a genuine passion for providing a world-class service experience is a must

If you are a service-oriented professional who is passionate about creating exceptional customer experiences, thrives in a hospitable and people-first environment, and wants to make a meaningful impact on a high-profile program, we want to hear from you. Apply today to join us on this exciting journey!

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:

Southern California $21.39 - $23.39

(see more about our compensation and benefits at Intuit: Careers | Benefits) Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.