Customer Activation Manager

talentpluto; New York (NY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive base and equity

Job summary

talentpluto in New York, NY, is seeking a Customer Activation Manager to own the onboarding and activation experiences for new customers. You will ensure that each account is fully set up and live while driving adoption and identifying expansion opportunities.

The ideal candidate has a background in account management or sales, with strong customer-facing skills and project management abilities. This hybrid role in the fast-growing FinTech sector offers the chance to shape customer success directly.

Qualifications

• Background as an AE or AM, not just CS/CSM.
• Experience carrying quota and track record of account expansion.
• Strong project management skills.

Responsibilities

• Own customer onboarding, activation, and implementation end to end.
• Drive product adoption and ensure quick customer value.
• Identify expansion opportunities within accounts.
• Partner cross-functionally to keep deployments on track.
• Manage activation and expansion metrics.

Skills

Customer-facing skills

Project management

Commercial acumen

Account expansion

Job description

Location: New York, NY

Work Model: Hybrid

Industry: Payroll & back-office software (FinTech)

Compensation: Competitive base and equity, commensurate with experience

About the Company

Our partner is a fast-growing FinTech building a payroll and back-office software suite for startups. The customer experience organization spans support, account management, activations, and tax, and it is one of the highest-priority, fastest-growing parts of the business. This is a chance to own a critical post-sale function and directly shape how new customers succeed.

The Opportunity

As a Customer Activation Manager, you will own the onboarding, activation, and implementation experience for new customers, making sure each account gets fully set up and live. You will work closely with customers to drive adoption and surface expansion opportunities as accounts grow. This is a commercially minded post-sale role suited to someone who thinks like a seller and wants to drive measurable outcomes, not just manage tickets.

Responsibilities

• Own customer onboarding, activation, and implementation end to end
• Drive product adoption and ensure customers reach value quickly
• Identify and tee up expansion opportunities within your accounts
• Partner cross-functionally to keep deployments on track and on time
• Manage to clear activation and expansion metrics

Requirements

• Background as an AE or AM (rather than a pure CS/CSM track)
• Experience carrying quota and a track record of account expansion
• Strong customer-facing and project management skills
• Comfortable owning commercial outcomes in a post-sale role
• Bonus: FinTech or payroll industry experience