Customer Accounts Manager

Aaron's, Inc.; Cookeville (TN); Hybrid; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay

Excellent Career Advancement

Paid time off

Health insurance

401(k) matching

Employee assistance program

Employee Purchase Program

Job summary

Aaron's, Inc. is seeking a Customer Accounts Manager in Cookeville, TN. The role leads the customer accounts department to drive collections and lease renewals while supporting store operations and ownership goals for customers.

Responsibilities include maintaining records, engaging customers, and coordinating with the General Manager and sales team to meet daily targets. The position offers incentive pay in addition to hourly compensation.

Qualifications

• Must be at least 21 years old for US positions.
• Valid driver license with compliant driving record.
• Able to meet weight requirements (up to 50 lbs solo, 300 lbs with assistance).
• Flexible schedule 8:00 am–9:00 pm.

Responsibilities

• Lead the customer accounts department to meet revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong relationships to support ownership goals and drive sales.
• Counsel customers on renewals and collections by phone or home visits.
• Support General Manager with account recommendations and lease closures.
• Assist sales team as needed.

Skills

Interpersonal skills

Communication

Leadership

Negotiation

Customer empathy

Organizational skills

Education

High school diploma or GED

Job description

Customer Accounts Manager

The salary range for this role is $13.50 to $14.25 per hour*. This position is also eligible for incentive pay based on performance.

Aaron's Customer Accounts Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. This role strategically influences team performance to assist customers in achieving ownership of their merchandise and supports store operations through a wide variety of responsibilities, as directed by the General Manager.

What We Offer

The hourly rate and eligibility for performance-based incentive pay are just part of our total compensation package for team members. Although not an all-inclusive list, below are some of the benefits that may be important to you and your family. **

• On Demand Pay through Dayforce Wallet – request pay you've earned in between paydays. We've found this to be one of the most popular programs with our associates!
• Excellent Career Advancement Opportunities
• Paid time off, including vacation, sick and holidays.
• Sunday off plus one day off during the week. All locations are open six (6) days per week.
• Medical, dental and vision insurance.
• Health Savings Account and Flexible Spending Accounts (United States Only)
• 401(k) Plan with contribution matching (United States Only).
• Employee Assistance Program - Free access to mental health resources, life coaching and more for you and your covered family members.
• Employee Purchase Program

Skills for Success

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
• Uphold the Aaron's Brand and protect company assets.
• Shares a passion for making a real difference in the lives of others and building strong personal connections.

Essential Duties and Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Required Qualifications

• Must be at least 21 years of age for positions within the United States and at least 18 years of age in Canada.
• Requires a valid driver's license and compliance with the Company's Driver Qualification Policy, including satisfactory driving record.
• Must be able to be DOT certified, if required in location of position (United States Only).
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Preferred Qualifications

• Retail/customer service management experience.
• High School diploma, GED or equivalent.
• High energy with the ability to effectively perform all functions of the store.
• Proper telephone etiquette.
• Maintain a professional appearance.

* Note that the pay range provided above is the lowest to highest rate we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. No amount of pay is considered to be wages or compensation until such amount is earned, vested and determinable. The amount and availability of any bonus, commission or any other form of compensation that is allocable to a particular employee remains in the Company's sole discretion unless and until paid, and may be modified at the Company's sole discretion, consistent with the law.

** Benefits vary based on full-time and part-time employment status.