Customer Accounts Lead - Growth & Renewals

The Aaron's Company, Inc.; Albany (GA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Career advancement opportunities

Paid time off

Sunday off

Health insurance

HSA/FSA

401(k) with match

Employee assistance program

Employee purchase program

Job summary

The Aaron’s Company, Inc. is seeking a Customer Accounts Manager in Georgia to lead the customer accounts department, drive revenue and renewal goals, and help customers achieve ownership of merchandise.

You will influence team performance and support store operations under direction from the General Manager. The role offers incentive pay, competitive benefits, and opportunities for career advancement within Aaron’s nationwide stores.

Qualifications

• Must be at least 21 years old in the United States and 18 in Canada.
• Requires a valid driver’s license and a clean driving record.
• Must be able to be DOT certified if required in location (United States).
• Able to work a schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs alone and up to 300 lbs with assistance.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Communication

Empathy

Active listening

Leadership

Multitasking

Organizational skills

Negotiation

Brand protection

Customer focus

Education

High School diploma or GED

Job description

The Aaron’s Company, Inc. is seeking a Customer Accounts Manager in Georgia to lead the customer accounts department, drive revenue and renewal goals, and help customers achieve ownership of merchandise.

You will influence team performance and support store operations under direction from the General Manager. The role offers incentive pay, competitive benefits, and opportunities for career advancement within Aaron’s nationwide stores.