Customer Accounts Associate - Cashier

City of Kirkland; Kirkland (WA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Childcare programs

Training and career development

Job summary

The City of Kirkland, Washington, seeks a detail-oriented cashier/support specialist to manage central cash receipting, utility billing support, and front-desk reception for the Finance Department.

You will reconcile receipts, prepare deposits, administer petty cash, and assist with data entry in the utility billing system, while providing backup support for other customer accounts programs.

Qualifications

• High School Diploma or GED and two years of training or experience in accounting support, customer service and cash handling or an equivalent combination.
• Requires intermediate computer and spreadsheet skills and accurate 10-key calculator skills.
• Must have excellent math and strong oral and written communication to work with staff and the public.

Responsibilities

• Performs central cash receipting and cashiering duties.
• Reconciles daily cash receipts against computer reports and prepares daily bank deposits.
• Provides backup support for other Customer Accounts positions including cemetery, business licensing and false alarm program.

Skills

Mathematical calculations

Accounting support

Customer service

10-key calculator

Office equipment

Data entry

Interpersonal communication

Independent work

Education

High School Diploma or GED

2 years post high school accounting support training/experience

Tools

Word processing

Spreadsheets

Electronic mail

Automated financial system

Job description

Incumbent is responsible for performing central cash receipting, utility billing support, sales and collection service activities, and providing general information to the public.

Principal Accountabilities

• Performing cashiering duties.
• Performing utility billing duties.
• Serving as the receptionist for the Finance Department.
• Reconcile, report and process receipts/payment requests for various programs based on receipts.
• Providing backup support for other Customer Accounts positions.

Essential Duties

• Prepares computer-generated receipts for customers and other City departments for revenues received.
• Reconciles daily cash receipts against computer reports to include identifying and correcting errors.
• Prepares daily bank deposits.
• Serves as the receptionist for the Finance Department to include answering calls, taking messages, directing visitors, receiving bid documents, selling and reconciling animal licenses, maintaining databases and answering customer inquiries.
• Serves as the petty cash custodian by dispersing funds, accounting for petty cash slips and receipts, balancing the petty cash fund, ensuring cash requests meet established criteria, and determining when to replenish the fund.
• Performs data entry for utility billing system. Enters and balances payments through batch data entry. Generates payments to accounts receivable.
• Administer the senior discount program and bankruptcies for utility billing.
• Maintains files, documents and reports according to audit and legal retention requirements.
• Provides backup support for other customer accounts positions to include assisting with utility billing, and assisting with the cemetery, business licensing and false alarm program
• Trains and sets up forms and procedures related to cash handling and deposits for other departmental and off-site cashiers.
• Performs annual audits on imprest funds at cashier sites.

Peripheral Responsibilities

• Prepares and reviews route and meter information to include processing consumption data, reviewing raw data, auditing meter reading edit reports and preparing service requests for verifying questionable data.
• Performs other duties as required to ensure efficient office operations.
• Providing backup support for other Customer Accounts positions including Cemetery, Business Licensing and False Alarm Program.
• Perform notary services for the division as needed.

Why Kirkland?

Ranked as one of the most livable cities in America, Kirkland is an attractive and inviting place to live, work, and visit. We have big city vision while maintaining a small-town, community feel. If you are a candidate with the desire to join an organization looking to innovate into the future, the City of Kirkland is the place for you!

If you ask our employees why they love where they work, they will tell you about the great people, work environment, supportive leadership and City Council, and innovation.

We also invest in you!

Competitive Wages

We strive to maintaincompetitive compensation packages and work to provide wages that meet the knowledge, skills, and abilities of ouremployees.

Awesome benefits

The City offers benefits that are unmatched by most other employers.

Childcare Programs

To help address the challenge of reliable childcare, the City of Kirkland has agreements with two local childcare providers that offer discounted rates for our employees at 10 locations within 20 miles of Kirkland. Learn more!

Training and Career Development

Training and Career Development: The City of Kirkland believes in developing its e mployees. You will have access to training opportunities designed for career development and advancement based on your position, skills, and interests.

• Knowledge of basic mathematical computations.
• Experience in providing accounting support.
• Skill in using office equipment such as phones, copiers, fax machines, and adding machines.
• Skill in receiving and receipting moneys.
• Skill in applying customer service techniques.
• Skill in using computers and related software applications such as word processing, graphics, spreadsheets, electronic mail, and an automated financial system.
• Skill in effectively dealing with angry customers and/or grieving families.
• Skill in communicating and establishing interpersonal relationships to interact effectively with co-workers, supervisor, staff in other work units, and others, and exchange or convey information and receive work direction.
• Ability to read, interpret, apply and explain codes, ordinances, policies and procedures applicable to area of responsibility.
• Ability to analyze and evaluate computer generated reports.
• Ability to work independently.
• Good listening skills.

Minimum Qualifications

High School Diploma or General Equivalency Diploma (GED) and two years post high school training or experience in accounting support, customer service and cash handling, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Requires intermediate computer and spreadsheet skills and accurate 10-key calculator skills. Must have excellent math skills and experience with general office equipment and procedures. Must have strong oral and written communication skills and the ability to work effectively with staff, the public, and manage multiple tasks.

Working Conditions

Positions in this class typically require: sitting, mobility, fingering, grasping, talking, hearing, seeing, and repetitive motions. Work is typically sedentary work: exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work. As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings. Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call 425-587-3210 or Telecommunications Device for the Deaf at 711.

Final candidates for this position will be required to successfully complete a background check, consistent with applicable law.