Customer Accounts Advisor

The Aaron's Company, Inc.; Springfield (MA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

On-Demand Pay

Excellent Career Advancement

Paid time off

Sunday off + weekday day off

Medical, dental and vision insurance

Health Savings Account

Flexible Spending Accounts

401(k) with matching

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron's Company, Inc. is seeking a Customer Accounts Advisor in the United States. The role focuses on driving payments, renewals, and helping customers progress toward ownership of merchandise.

Customer interactions will occur by phone and in person to ensure satisfaction. The position offers an hourly rate with potential performance-based incentive pay, and a broad benefits package. Candidates should be 21+ with a valid driver’s license and be able to lift up to 50 lbs.

Qualifications

• Requires strong interpersonal and communication abilities to connect with customers over the phone and in person.
• Demonstrates empathy, active listening, and the ability to resolve difficult conversations.
• Ability to multitask, stay organized, and negotiate effectively while protecting company assets.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving revenue and renewal goals.
• Maintain accurate customer records in the store system and track payment appointments.
• Build relationships to support ownership goals and drive sales.
• Counsel customers on renewals and contact those with expired agreements by phone or in person.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain route sheets and daily maintenance records.
• Load and secure product safely and ensure returned merchandise is certified.

Skills

Interpersonal skills

Communication

Empathy

Active listening

Multitasking

Organization

Negotiation

Education

High School diploma

Job description

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Customer Accounts Advisor

The salary range for this role is $17.00 to $18.00 per hour*. This position is also eligible for incentive pay based on performance.

Aaron’s Customer Accounts Advisors serve as coaches to our customers. They drive payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with their product. As a Customer Accounts Advisor, you will build relationships with our customers over the phone and face-to-face to bring them one step closer to ownership of their merchandise.

What We Offer

The hourly rate and eligibility for performance-based incentive pay are just part of our total compensation package for team members. Although not an all-inclusive list, below are some of the benefits that may be important to you and your family. **

• On Demand Pay through Dayforce Wallet – request pay you’ve earned in between paydays. We’ve found this to be one of the most popular programs with our associates!
• Excellent Career Advancement Opportunities
• Paid time off, including vacation, sick and holidays.
• Sunday off plus one day off during the week. All locations are open six (6) days per week.
• Medical, dental and vision insurance – Select the plan that best suits you and your family.
• Health Savings Account and Flexible Spending Accounts
• 401(k) Plan with contribution matching.
• Employee Assistance Program - Free access to mental health resources, life coaching and more for you and your covered family members.
• Employee Purchase Program

Skills For Success

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Essential Duties And Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Required Qualifications

• Must be at least 21 years of age for positions within the United States and at least 18 years of age in Canada.
• Requires a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR (driving record).
• Must be able to be DOT certified, if required in location of position.
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Preferred Qualifications

• Retail/customer service experience.
• High School diploma, GED or equivalent.
• High energy with the ability to effectively perform all functions of the store.
• Proper telephone etiquette.
• Maintain a professional appearance.
• Note that the pay range provided above is the lowest to highest rate we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. No amount of pay is considered to be wages or compensation until such amount is earned, vested and determinable. The amount and availability of any bonus, commission or any other form of compensation that is allocable to a particular employee remains in the Company’s sole discretion unless and until paid, and may be modified at the Company’s sole discretion, consistent with the law.
• Benefits vary based on full-time and part-time employment status.

About Aaron’s

At Aaron’s, we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s is an Equal Opportunity Employer.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact [e-mail].