Customer Accounts Advisor

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Rocky Mount, McHenry (NC, IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry leader in lease-to-own retail seeks a Customer Accounts Advisor to build strong relationships with customers. This role involves driving payment collections and lease agreement renewals, ensuring customer satisfaction through effective communication and empathy. Join a dynamic team that values personal connections and offers a career with purpose. With competitive pay, exceptional training, and a comprehensive benefits package, this is an opportunity to make a meaningful impact in customers' lives while advancing your career in a supportive environment.

Benefits

Employee assistance program

Employee purchase program with exclusive discounts

401(k) plan with contribution matching

Paid time off

Life and disability insurance

Medical, dental, and vision insurance

Paid paternal leave

Stock purchase plans

Pay on Demand

Sundays off

Qualifications

• 2 years of retail/customer service experience preferred.
• Excellent interpersonal and communication skills are required.

Responsibilities

• Manage customer accounts and ensure satisfaction.
• Perform home visits and phone calls for lease renewals.
• Assist with merchandise returns and deliveries.

Skills

Customer service

Empathy

Negotiation

Persuasion

Multi-tasking

Organizational skills

Communication

Education

High School diploma or equivalent

Job description

C0219 - Rocky Mount, 1817 Sunset Ave, Rocky Mount, North Carolina, United States of America Req #65984

Friday, April 11, 2025

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $12.25 - $13.00

This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one step closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation, and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their lease agreement(s) both in home visits and over the phone.
• Sell customers on the benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
• Load, secure and protect product in company vehicle.
• Safely operate company vehicle.
• Assist the Sales Team as needed.
• Any reasonable duties requested by management.

Requirements

• United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all functions of the store and multitasking effectively.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.

Aaron’s Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

• Sundays off.
• Employee assistance program.
• Employee purchase program with exclusive discounts.
• Physical and financial well-being programs.
• Employee Business Resource Groups.
• 401(k) plan with contribution matching.
• Paid time off, including vacation days, sick days, and holidays.
• Life and disability insurance.
• Medical, dental, and vision insurance.
• Paid paternal leave.
• Stock purchase plans.
• Pay on Demand.

Benefits vary based on full- and part-time employment status.

Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

About Aaron’s
At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact [e-mail].

Aaron’s is an Equal Opportunity Employer.

#LI-Onsite
#Indeed-Full-Time