Customer Accounts Advisor

Aaron's; Harrisonburg (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Accounts Advisor, where you will play a vital role in building relationships with customers and guiding them through the lease-to-own process. This position emphasizes strong interpersonal skills and the ability to communicate effectively, ensuring customer satisfaction while achieving sales goals. In a dynamic environment that values recognition and growth, you will enjoy competitive pay and a comprehensive benefits package, including Sundays off and wellness programs. If you're passionate about making a difference and thrive in a supportive team, this opportunity is perfect for you.

Benefits

Sundays Off

Employee Assistance Programs

Wellness Programs

Tuition Reimbursement

401(k) with Match

Paid Time Off

Insurance Options

Paid Paternal Leave

Pay on Demand

Qualifications

• At least 21 years old with a valid driver's license.
• Two years of retail/customer service experience preferred.

Responsibilities

• Maintain customer accounts and payment records.
• Contact customers for lease renewal and home visits.
• Assist with merchandise returns and deliveries.

Skills

Interpersonal Skills

Empathy

Attentive Listening

Clear Communication

Multi-tasking

Organization

Negotiation

Persuasion

Education

High School Diploma or Equivalent

Job description

Customer Accounts Advisor

Location: Harrisonburg, 109A S Carlton St, Harrisonburg, Virginia, United States

Req #: 66408 | Date Posted: Friday, April 25, 2025

We are Aaron’s, a leader in the sales and lease-to-own retail industry, known for quality brands and exceptional customer service. We offer our team members opportunities for growth in a dynamic, recognition-driven environment with competitive pay and benefits. This is more than a job — it’s a career with purpose.

Position: Customer Accounts Advisor

Pay Range: $13.75 - $14.50 per hour

Incentives: Eligible for performance-based incentive pay

The Customer Account Advisor acts as a coach to our customers, focusing on payment collection and lease renewal processes, ensuring customer satisfaction and fostering relationships both over the phone and face-to-face to help customers move toward ownership.

Skills for Success

Candidates should demonstrate strong interpersonal skills, empathy, attentive listening, clear communication, and the ability to handle challenging conversations. Multi-tasking, organization, negotiation, and persuasion skills are essential. All team members share our passion for making a meaningful difference in customers’ lives through strong personal connections.

Key Responsibilities

1. Maintain and update customer accounts and payment appointment records.
2. Contact customers for lease renewal, including home visits and calls.
3. Promote benefits of timely lease payments.
4. Support the Customer Account Manager in achieving revenue and renewal goals.
5. Assist with merchandise returns and deliveries as directed.
6. Certify returned merchandise in the Quality Assurance Center.
7. Complete vehicle maintenance and route sheets daily.
8. Load, secure, and operate company vehicles safely.
9. Support the Sales Team as needed.
10. Perform any other duties assigned by management.

Minimum Requirements

• Must be at least 21 years old in the U.S. with a valid driver’s license and a satisfactory driving record; in Canada, at least 18 years old.
• Meet DOT certification requirements in applicable states.
• Flexible schedule from 8 am to 9 pm.
• Ability to lift up to 50 lbs. unaided and up to 300 lbs. with assistance.
• Preferred: two years of retail/customer service experience.
• High School diploma or equivalent preferred.
• Excellent communication and interpersonal skills.
• High energy, multitasking ability, professional appearance, and computer proficiency.

Benefits

Our team members are our greatest asset. We offer competitive performance incentives, career development, and a comprehensive benefits package, including:

• Sundays off
• Employee assistance and purchase programs
• Wellness programs and tuition reimbursement
• 401(k) with match
• Paid time off, including holidays
• Insurance options (medical, dental, vision, life, disability)
• Paid paternal leave and Pay on Demand

Note: Benefits vary based on employment status. Pay ranges are estimates and may vary depending on various factors including experience, location, and company needs.

About Aaron’s

We provide sales and lease-to-ownership options for furniture, electronics, and appliances across the U.S. and Canada. We are committed to diversity, inclusion, and equal opportunity employment. For accommodations during the application process, contact [emailprotected].

Join us and make a difference in the lives of our customers and team members alike!