Customer Accounts Advisor

Aaron's, LLC; Cedartown (GA); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

401(k) plan with matching

Job summary

Aaron’s Cedartown is seeking a Customer Accounts Advisor to coach customers on payment collections and lease renewals, building relationships over the phone and in person to move them toward ownership.

This role emphasizes empathy, clear communication, and multitasking in a fast-paced retail setting, with pay ranging from $12.75 to $13.50 per hour plus incentive pay based on performance.

Qualifications

• 2+ years of retail or customer service experience preferred.
• Excellent interpersonal and communication skills.
• Ability to work hours from 8 am to 9 pm.

Responsibilities

• Attain and maintain customer accounts; update information in store system.
• Direct contact with customers on renewals via home visits and phone.
• Explain benefits of timely lease renewal payments to customers.
• Assist in achieving daily, weekly and monthly revenue/renewal goals.
• Aid with merchandise returns and guest deliveries as directed.
• Load, secure and protect product in company vehicle; operate vehicle safely.

Skills

Empathy

Active listening

Communication

Negotiation

Persuasion

Multi-tasking

Organization

Job description

Customer Accounts Advisor

The salary range for this role is $12.75 to $13.50 per hour/annually *This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
• Sell customers on the benefits of timely lease agreement renewal payments
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
• Assist with merchandise returns and guest deliveries as directed by management
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Any reasonable duties requested by management

Requirements

• United States at least 21 years old with a valid stateDriver’s License and compliance with the Company’s Driver QualificationPolicy; including satisfactory MVR (driving record). Canada at least theage of 18.
• Must meet DOT requirements to obtain certification in required states (United States)
• Ability to work schedule of hours varying from 8 am to 9 pm
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Two years of retail/customer service experience preferred
• High School diploma or equivalent preferred
• Excellent interpersonal and communication skills
• High energy with the ability to effectively perform all functions of the store and multitasking effectively
• Proper telephone etiquette
• Uphold the Aaron’s Brand and protect company assets
• Maintain a professional appearance
• Proficient computer skills

Aaron’s Total Rewards

• Paid time off, including vacation days, sick days, and holidays
• Medical, dental and vision insurance
• 401(k) plan with contribution matching

*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

**Benefits vary based on FT and PT employment status.

C0644 - Cedartown

Cedartown

GA