Customer Account Specialist 2

Lakeside Book Company; Appleton, Northern (WI, KY); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision benefits

401k with company match

Employee Assistance Program

Job summary

Lakeside Book Company in Appleton, WI, is seeking a Customer Account Specialist to support growing customer activity. The role offers a Monday–Friday schedule (7:30am–4:00pm) with starting pay between $50,000 and $65,000 annually, depending on experience.

The ideal candidate has 2+ years in customer service or account coordination, strong communication, and the ability to drive process improvements. Benefits include PTO and 401k with company match.

Qualifications

• 2+ years of customer service or account coordination experience.
• Prior administrative experience in a fast-paced environment.
• Strong communication and follow-up skills.
• Ability to manage customer expectations and resolve issues.
• Excellent organization and attention to detail.
• Computer proficiency, including Microsoft Office and Google Workspace.
• Printing, publishing, manufacturing, or fulfillment experience preferred.

Responsibilities

• Coordinate customer accounts and detailed job plans.
• Manage production schedules, order updates, and timelines.
• Review purchase orders and support order entry.
• Partner with manufacturing teams on materials and scheduling.
• Communicate customer expectations and project updates.
• Support Sales with pricing, estimates, and RFP requests.
• Help drive quality, accuracy, and process improvements.

Skills

Customer service

Account coordination

Communication

Follow-up

Organization

Microsoft Office

Google Workspace

Printing/publishing/fulfillment

Tools

Microsoft Office

Google Workspace

Job description

Our Safety Culture:

The safety and health of our employees is this company’s most important business consideration. Lakeside Book will provide a safe and secure working environment to support our goal of zero accidents and injuries.

Lakeside Book commits to being good stewards of the environment by conducting environmentally responsible business practices while continuing to be good neighbors and partners in the communities in which we live and work.

We welcome our veterans to apply!

Starting Pay: $50,000- $65,000 annually based on experience

Address: N9234 Lake Park Road, Appleton, WI 54915

Schedule: Monday - Friday

Hours: 7:30am - 4:00pm

How you will make an impact:
This role offers an incredible opportunity for career growth, continuous learning and broad experience. We are looking for new Customer AccountSpecialists to support our growing business and growing customers.

What You'll Do:

• Coordinate customer accounts and detailed job plans
• Manage production schedules, order updates, and timelines
• Review purchase orders and support order entry
• Partner with manufacturing teams on materials and scheduling
• Communicate customer expectations and project updates
• Support Sales with pricing, estimates, and RFP requests
• Help drive quality, accuracy, and process improvements

What You Bring;

• 2+ years of customer service or account coordination experience
• Prior administrative experience in a fast-paced environment
• Strong communication and follow-up skills
• Ability to manage customer expectations and resolve issues
• Excellent organization and attention to detail
• Computer proficiency, including Microsoft Office and Google Workspace
• Printing, publishing, manufacturing, or fulfillment experience preferred

What we offer you:

• Paid time off
• Medical, dental, and vision benefits
• 401k with company match
• Employee Assistance Program

About Us:

Lakeside Book Company loves books! To us, every book matters. Every word. Every page. Every hand that helped build it. Our history has shown that we are leaders and innovators. We have a team-winning culture, where all of our people have a voice. While we are old in years, we are new at heart. Come join our mission to keep the world reading.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Lakeside Book Company is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process or perform essential job functions please contact [e-mail].

*This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.