Customer Account Specialist

Chief of Staff KC; Kansas City (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Chief of Staff KC is seeking a Customer Account Specialist in the Kansas City area to manage multiple client accounts and deliver outstanding service. You will act as the primary liaison from order placement through fulfillment, building lasting relationships and ensuring accurate, timely updates.

The ideal candidate thrives in a fast-paced environment, is highly organized, and demonstrates proactive problem-solving. Strong communication and system skills are essential for success in this role.

Qualifications

• 3+ years of experience in customer service, customer account management, or a similar client-facing role.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting.
• Excellent written and verbal communication with a polished, professional demeanor.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts, providing responsive, professional, and solutions-oriented support.
• Build and maintain strong customer relationships by understanding client needs and ensuring a seamless experience throughout every interaction.
• Process customer orders accurately while monitoring order status and proactively communicating updates, timelines, and resolutions.
• Manage multiple customer accounts and priorities simultaneously while maintaining a high level of accuracy and attention to detail.
• Collaborate with internal departments to coordinate orders, resolve issues, and ensure customer expectations are met.
• Complete various administrative tasks.
• Develop a strong understanding of the company's products and services to confidently answer questions and recommend appropriate solutions.
• Maintain accurate customer records and account information within internal systems.

Skills

Customer service

Account management

Organization

Communication

Problem solving

CRM systems

ERP systems

MS Office

Tools

CRM software

ERP software

MS Office

Job description

Chief of Staff KC is seeking a Customer Account Specialist for a client in the Kansas City Metropolitan area. This role is ideal for someone who enjoys building strong customer relationships, managing multiple accounts with precision, and delivering an exceptional client experience. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment while serving as a trusted resource for customers from order placement through fulfillment.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts, providing responsive, professional, and solutions-oriented support.
• Build and maintain strong customer relationships by understanding client needs and ensuring a seamless experience throughout every interaction.
• Process customer orders accurately while monitoring order status and proactively communicating updates, timelines, and resolutions.
• Manage multiple customer accounts and priorities simultaneously while maintaining a high level of accuracy and attention to detail.
• Collaborate with internal departments to coordinate orders, resolve issues, and ensure customer expectations are met.
• Complete various administrative tasks.
• Develop a strong understanding of the company's products and services to confidently answer questions and recommend appropriate solutions.
• Maintain accurate customer records and account information within internal systems.
• Contribute to departmental and organizational goals by providing exceptional service and supporting a collaborative team environment.
• Identify opportunities to improve processes and enhance the overall customer experience.

Qualifications

• 3+ years of experience in customer service, customer account management, or a similar client-facing role.
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced setting.
• Strong written and verbal communication skills with a polished, professional demeanor.
• Excellent problem-solving skills and a proactive approach to customer needs.
• Proficiency with CRM, ERP, or order management systems, along with Microsoft Office.
• A commitment to delivering outstanding customer service while building lasting client relationships.